{"id":3388416,"url":"https://alion.io/job/jointacademy-client-success-director","title":"Client Success Director","company":{"id":4424247,"name":"Jointacademy","domain":"jointacademy.ai","url":"https://alion.io/company/jointacademy-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T06:09:47Z","employer_posted_date":null,"last_verified_at":"2026-10-28T06:09:47Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"(Remote Role – Must Be Based in the Miami Area)Why Joint Academy\nJoint Academy is transforming how musculoskeletal (MSK) care is delivered at scale. Our platform combines AI-powered digital care, clinical protocols, and reimbursement-enabling technology to help healthcare providers and organizations improve outcomes, expand access to care, and generate new revenue streams.\nWe operate across multiple business lines and customer segments, supporting:\n\nindependent physical therapy and orthopedic clinics\n\nmulti-site provider groups and health systems\n\nhealth plans and payer organizations\n\nemployer-sponsored populations\n\nThis role requires someone who can successfully navigate the full spectrum of healthcare customers—from single-location clinic owners to large enterprise organizations—and manage implementations across very different operational environments.\nTo date, Joint Academy has treated 200,000+ patients, published 40 peer-reviewed clinical studies, and onboarded thousands of clinicians across many of the worlds leading health systems. Backed by $50M from leading global investors, we are scaling rapidly and building the category leader in digital MSK care.\nWhy Join Our Customer Success TeamYou will play a critical role in helping our partners successfully deploy digital MSK programs across a wide range of healthcare environments.\nYour portfolio will include:\nindependent physical therapy clinics\n\nmulti-location provider groups\n\nhealth systems\n\nhealth plans\n\nemployer-sponsored populations\n\nSuccess in this role requires the ability to context-switch between very different types of customers, understand their operational workflows, and lead structured implementations that drive adoption, outcomes, and measurable financial impact.\nThis is not a traditional support role—you will operate as a strategic advisor and implementation leader, helping organizations deploy new care delivery models at scale.\nThe RoleYou will lead the end-to-end deployment and success of Joint Academy programs across clinics, health systems, health plans, and employer populations.\nThis includes:\nmanaging structured onboarding and implementation programs\n\ndriving adoption across clinical teams and leadership stakeholders\n\nensuring partners achieve measurable outcomes and ROI\n\nreporting back on utilization, clinical results, cost savings, and revenue impact\n\nYou will work across organizations of very different sizes—from single-location clinics to enterprise healthcare organizations—and must be comfortable managing both simultaneously.\nResponsibilities\nLead onboarding and implementation for new partners, ensuring rapid time-to-value (goal: <30 days to first RTM reimbursement).\n\nManage full lifecycle implementations across clinics, health systems, health plans, and employer populations.\n\nAct as a strategic advisor to partners, helping them successfully deploy digital MSK care programs.\n\nBuild relationships with stakeholders ranging from clinic owners and clinicians to executives and payer teams.\n\nEducate care teams on how to use the platform effectively and drive patient engagement.\n\nDevelop implementation plans that scale across multi-site organizations and enterprise deployments.\n\nTrack and report clinical outcomes, utilization metrics, cost savings, and ROI back to client organizations.\n\nIdentify opportunities to expand program adoption and increase value for partners.\n\nCollaborate cross-functionally with Sales, Product, Clinical, and Operations teams to align on partner goals and feedback.\n\nManage multiple implementations simultaneously while maintaining strong project management discipline.\n\nHost training sessions, webinars, and check-ins to reinforce best practices and showcase results.\n\nRepresent Joint Academy at conferences and client events as a trusted advisor in digital MSK care.\n\nWho You Are\n5+ years of experience in Customer Success, Account Management, Implementation, or Strategic Accounts within a B2B SaaS company.\n\nProven project management experience comfortable leading structured implementations and managing multiple rollouts simultaneously.\n\nTrack record of driving customer adoption, engagement, and retention.\n\nComfortable working with both SMB customers and enterprise healthcare organizations.\n\nStrong communicator who can build trust with clinicians, operators, and executives alike.\n\nSelf-starter with a high ownership mindset and the ability to operate in a fast-moving environment.\n\nExperience in healthcare, digital health, or physical therapy is a plus but not required.\n\nData-driven and process-oriented, with experience using modern Customer Success and CRM platforms.\n\nWilling to travel 10–20% for conferences and client visits.\n\nCompensation & Perks\nBase salary: $120k + strong performance-based bonus (OTE $200k+)\n\nMeaningful equity / stock options\n\nFull medical, dental, and vision coverage\n\n401(k) with company match\n\nHSA/FSA options\n\nUnlimited PTO\n\nRemote-first culture with 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