{"id":2119482,"url":"https://alion.io/job/joinvoy-it-support-engineer-weekends-required","title":"IT Support Engineer (Weekends Required!)","company":{"id":1985094,"name":"Voy","domain":"joinvoy.com","url":"https://alion.io/company/joinvoy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wallingford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-29T16:34:16Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T23:12:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The Opportunity\nYou'll be the first point of contact for IT at our warehouse locations, as well as supporting wider company staff beyond the pharmacy and warehouse environment - keeping devices, printers, scanners, and people working.\nIt's a hands-on, on-site role suited to someone early in their IT career who wants to learn fast in a busy operational environment, with real ownership from day one and a clear path to grow. Because the warehouse dispatches on weekends, this role includes a mandatory weekend rota - weekend cover is the core reason the role exists, so it's a firm requirement rather than an occasional extra.\nWhat you'll do\nFirst-Line On-Site Support: Act as the main contact for warehouse and office staff logging, triaging, and resolving day-to-day IT issues, and escalating complex matters to the wider Group IT team.\nDevice Management: Set up, configure, and enrol laptops and workstations, managing devices through our MDM solutions.\nHardware & Operations: Support warehouse-specific hardware, including handheld scanners, barcode readers, label and thermal printers, and packing-station equipment to keep dispatch running smoothly.\nTroubleshooting: Resolve everyday connectivity, peripheral, and printing issues across the site.\n Identity & Access Management: Handle user account administration in Google Workspace (creating, suspending, and troubleshooting accounts and groups).\nLifecycle & Onboarding: Own starter and leaver IT setups on-site, preparing devices and accounts for new joiners and securely recovering equipment from leavers.\n Asset & Stock Control: Maintain accurate records for IT asset management and manage consumable stock levels (devices, peripherals, printing labels).\nWeekend Operational Cover: Provide responsive IT cover during weekend dispatch operations, prioritizing any issues that would otherwise block fulfilment.\nSecurity & Compliance: Adhere strictly to security and compliance practices in a regulated, and security focused environment handling sensitive data.\nWhat we are looking for\nEssential Criteria\nExperience: At least two years of hands-on experience in an IT support role either through an IT apprenticeship or in a service-desk / first-line position.\n Technical & Hands-On Focus: Comfortable with the physical, deskside side of support (troubleshooting hardware, warehouse equipment, and local infrastructure), not just remote or phone-based ticketing.\nOS & Hardware Proficiency: Working grasp of Windows and/or macOS, with confidence troubleshooting common hardware and peripherals.\nSoft Skills: Clear, friendly communication and a calm, methodical approach when working in a fast-paced environment.\n Availability: Willingness and full availability to work the required weekend rota (non-negotiable).\n Physical Capabilities & Location: Comfortable with the physical aspects of the role (setting up, moving, and racking equipment) and being based fully on-site.\nEligibility: Right to work in the UK.\nDesirable Criteria\nExposure to Google Workspace administration.\nExperience with MDM platforms (Kandji, Jamf, or Microsoft Intune).\nPrior experience working within a warehouse, logistics, or operational environment.\nFamiliarity with modern ticketing and service-desk tools.\nBasic networking knowledge (Wi-Fi access points, network switches, cabling).\nCompTIA A+ or a similar entry-level IT certification.\nWhat we offer\nCompetitive salary\nPrivate medical insurance\nGym and wellness benefit via Wellhub\nCycle to work and electric car salary sacrifice schemes\n25 days holiday, plus bank holidays, and generous parental leave and flexible working\nA fun and friendly working environment with motivated colleagues working towards the same goal\nA genuinely early seat at one of the most promising scale-ups in healthcare\nCareer Growth\nThis role represents a genuine entry point into our global IT function. You will be actively supported against our internal IT Career Framework, with a structured path to progress as an IT Engineer as you expand your technical breadth and take on more independent, complex responsibilities across the group. To support your career development and team connection, the role includes dedicated time to work one day per month at our UK HQ.\nInterview process\nWe aim to move quickly and will give you a decision at every stage.\nApplication review - we read every application and respond within one week.\nScreening call, 15 mins (virtual) - with the Recruiter\nHiring Manager interview, 30 mins (virtual) - with our Head of IT\nFinal Stage interview (on-site) --- with our Head of IT & a senior member of our Pharmacy team\nRelevant Search Terms & Keywords:\n1st Line Support Engineer, Service Desk Analyst, On-site IT Support Technician, IT Operations Specialist, Google Workspace, MDM (Jamf, Kandji, Intune), Thermal Printer Support, Barcode Scanner Setup, Desktop Support, Logistics & Warehouse IT, Asset Management, Desktop Hardware.","description_format":"text","description_chars":4922,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:53:18Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.782,"p_room":0.9,"age_days":10,"expected_fill_days":16,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/joinvoy-it-support-engineer-weekends-required","json_url":"https://alion.io/job/joinvoy-it-support-engineer-weekends-required.json","meta":{"generated_at":"2026-10-11T23:14:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1985094},"rest":"https://alion.io/mcp/rest/get_company?id=1985094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjoinvoy-it-support-engineer-weekends-required"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjoinvoy-it-support-engineer-weekends-required"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjoinvoy-it-support-engineer-weekends-required"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/joinvoy-it-support-engineer-weekends-required\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjoinvoy-it-support-engineer-weekends-required"}]}