{"id":2119661,"url":"https://alion.io/job/joinvoy-so-associatesenior-associate","title":"S&O Associate/Senior Associate","company":{"id":1985094,"name":"Voy","domain":"joinvoy.com","url":"https://alion.io/company/joinvoy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":77},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Looker","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:12:31Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T04:57:19Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The Opportunity\nWe’re looking for a Strategy & Operations Associate/ Senior Associate to join our New Country Launches team. This is a hands-on, high-impact role: you'll be on the ground (sometimes literally) building the operational backbone of new markets we're launching - and then helping those teams scale fast, without ever losing sight of the patient at the other end.\nThis role is ideal for someone with 2-5 years of experience in high-growth start-ups, consulting, or operations, who's eager to take on cross-functional challenges and thrives on the ambiguity of \"there's no playbook yet - let's build one.\"\nYou'll work closely with customer care, medical teams, commercial, product, and operational leadership to support design of new operational teams from the ground up, get them running smoothly, and scale them rapidly across new countries - all while ensuring exceptional care for our patients.\nWhat You’ll Do\nDrive the end-to-end setup of new operational teams in newly launched countries - from designing workflows and org structure to getting teams live and running.\nCollaborate cross-functionally with customer care, medical, commercial, and product teams to make sure every new market launches with the right processes, tools, and people in place from day one.\nUse data to spot bottlenecks, trends, and opportunities across new and scaling markets, and turn those insights into clear, actionable recommendations for leadership.\nDesign and implement operational processes that let new country teams scale quickly without sacrificing quality or patient care.\nOwn KPI tracking and performance reporting for newly launched markets, giving leadership real-time visibility into how each launch is progressing.\nBuild repeatable playbooks and frameworks from each launch so every subsequent country launch is faster and smoother than the last.\nTravel occasionally to support teams in-market during critical launch phases.\nWho you are \n2-5 years of experience in consulting, start-up operations, generalist operations, or a similarly analytical and fast-paced environment.\nExceptional analytical and problem-solving skills; you're comfortable working with data and using it to inform decisions.\nStrong written and verbal communication skills, with an ability to work across different teams and stakeholders.\nSelf-starter mentality with a bias to action-you’re proactive, resourceful, and don’t wait to be told what to do.\nThrive in ambiguity and are excited to work in a rapidly evolving, mission-driven environment.\nComfortable with occasional travel to support new country launches in-market.\nFamiliarity with Looker, SQL or other data visualisation and analysis tools are a bonus but not required\nWhat we offer\nGenerous stock option plan\nPrivate medical insurance\nHybrid role based in London Bridge 3 days a week with lunch once a week\nWellness and gym benefit with WellHub\n25 days holidays, plus bank holidays, and generous parental leave & flexible working policies\nCycle to Work and Electric Car salary sacrifice schemes","description_format":"text","description_chars":3037,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Laboratories","Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-10-08T23:53:18Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.679,"p_room":0.55,"age_days":29,"expected_fill_days":20,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/joinvoy-so-associatesenior-associate","json_url":"https://alion.io/job/joinvoy-so-associatesenior-associate.json","meta":{"generated_at":"2026-10-22T06:42:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1985094},"rest":"https://alion.io/mcp/rest/get_company?id=1985094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjoinvoy-so-associatesenior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjoinvoy-so-associatesenior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjoinvoy-so-associatesenior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/joinvoy-so-associatesenior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjoinvoy-so-associatesenior-associate"}]}