{"id":3928730,"url":"https://alion.io/job/jolera-executive-account-manager","title":"Executive Account Manager","company":{"id":4374676,"name":"Jolera","domain":"jolera.com","url":"https://alion.io/company/jolera","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-10T19:34:00Z","board_verified":false,"closed_at":"2026-11-10T19:34:00Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Who We Are\nJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.\nWe’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.\nWho You Are\nThe Account Executive is responsible for managing and expanding a portfolio of strategic clients at Jolera. Working independently and with a long-term vision, this role leads complex consultative sales cycles, develops structured account plans and contributes directly to the company's ARR/MRR growth within a B2B technology and managed services context.\nKey Responsibilities:\nTake ownership of a portfolio of strategic clients, with a focus on retention and growth\nDefine and execute structured account plans geared towards revenue growth\nIdentify and develop opportunities for upsell, cross-sell and expansion within the portfolio\nLead consultative sales cycles involving multiple stakeholders, including C-level executives\nEnsure alignment between the client, pre-sales and delivery teams for frictionless execution\nManage the pipeline rigorously and predictably, with regular reporting to leadership\nActively contribute to the team's ARR/MRR targets and retention rates\nRepresent Jolera at high-value meetings, events and negotiations\nPeople Management:\nThis role does not involve direct people management, though it may coordinate pre-sales resources in the context of proposals\nFinancial Responsibility:\nResponsible for meeting individual revenue targets (ARR/MRR). Direct involvement in managing commercial proposals and contract negotiations with strategic clients\nKey Performance Indicators (KPIs):\nSales target achievement (%)\nPortfolio retention and growth rate (Net Revenue Retention)\nVolume and quality of the managed pipeline\nNumber of converted upsell/cross-sell opportunities\nCustomer satisfaction (CSAT / NPS)\nRequirements\nRequired Qualifications:\nDegree in Management, Engineering, Technology or a related field Certifications in technology areas (cloud, cybersecurity, infrastructure) are an advantage\nExperience:\n3+ years' experience in B2B sales roles, preferably in IT or technology\nProven track record of meeting and exceeding sales targets\nExperience in managing strategic accounts and complex sales cycles\nSkills & Competencies:\nKnowledge of Managed Services, Cloud, Cybersecurity or Infrastructure (preferred)\nFamiliarity with recurring revenue models (MRR/ARR)\nAbility to navigate enterprise organizations and multi-stakeholder environments\nSoft Skills:\nStrong negotiation and influencing skills\nStrategic thinking combined with disciplined execution\nAutonomy, accountability and a results-oriented approach\nClear and assertive executive communication\nTools/Software:\nCRM (Salesforce or equivalent)\nMicrosoft 365\nPipeline management and forecasting tools\nBenefits\n\nCareer Path/Progression:\nThis role offers the opportunity to progress to Senior Account Manager. Lateral moves are possible into Business Development or Partner Sales\nWork Environment & Conditions:\nModel: Hybrid\nHours: Monday to Friday, with flexibility for client meetings\nTravel: As required by the client\nAt Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. 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