{"id":3928737,"url":"https://alion.io/job/jolera-technical-delivery-manager-2","title":"Technical Delivery Manager","company":{"id":4374676,"name":"Jolera","domain":"jolera.com","url":"https://alion.io/company/jolera","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"VMWare","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-08T06:44:40Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Who We Are:\nJolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 650+ highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.\nPosition Description\nWe are seeking a Technical Delivery Manager with deep enterprise infrastructure experience to lead the technical direction of a dedicated managed services pod based in Troy, Michigan. The ideal candidate has a strong background as a hands-on engineering leader and is comfortable directing dedicated technical teams without owning their HR line. This is a senior technical leadership role focused on architecture quality, change posture, and the technical roadmap across enterprise customer infrastructure estates.\nWhat You’ll Do\nDirect a dedicated technical pod consisting of technical staff supported by a shared engineering bench of Cloud, Network, Compute, ITSM, and Endpoint specialists.\nOwn end-to-end technical accountability for enterprise customer infrastructure including multi-site data center, branch, and cloud estates.\nLead architecture reviews, change advisory boards, and root-cause analysis sessions in a hands-on capacity.\nRun point on enterprise infrastructure refresh programs across compute, storage, network, and virtualization, including design, vendor evaluation, migration planning, and execution oversight.\nPartner with customer-side program leadership on cadence, scorecards, and escalation paths, with clear technical and commercial RACI established at engagement kickoff.\nServe as Jolera’s senior technical voice in front of customer CIOs and IT directors during executive engagements.\nCoach the on-site Senior Architects and bench engineers, raising the technical bar of everything the pod delivers each quarter.\nProduce executive-grade written communication including root-cause analyses, design documents, scorecards, and roadmap summaries on a weekly cadence.\nRequirements\nWho You Are\n10+ years across enterprise infrastructure roles, including time as a senior architect, principal engineer, lead consultant, or senior delivery role with real technical depth.\nStrong working knowledge of VMware vSphere, Microsoft Azure (IaaS and PaaS), Microsoft 365 and Entra ID, enterprise networking (cloud-managed and traditional), and enterprise firewalls.\nDemonstrated ability to direct technical teams without owning their HR line.\nITIL and ITSM fluency, with practical experience operating against an enterprise change, incident, and problem management framework.\nExcellent written communication, with the ability to own executive-grade documents end-to-end.\nComfortable being on-site in Troy, MI multiple times per week with some weeks heavier than others.\nAuthorized to work in the United States.\nPreferred Qualifications\nPrior MSP, MSSP, or Global Systems Integrator (GSI) delivery experience.\nHyperconverged infrastructure (HCI) lifecycle and migration experience on any major platform.\nVirtual desktop infrastructure (VDI) operations or migration leadership.\nDirect experience operating alongside customer-side program leadership, PMO, or VMO.\nServiceNow administration or implementation experience (CSA, CIS-ITSM, CIS-CSM).\nMicrosoft or VMware certifications at the architect or expert level.\nBenefits\nWhat We Offer:\nA competitive salary and benefits package that appreciates your worth.\nPerks that make every day a bit more special.\nOpportunities for professional growth and development that will push your career to new heights.\nJoin Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results.\nAt Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. 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