{"id":1967290,"url":"https://alion.io/job/jonas-software-continuous-improvement-manager","title":"Continuous Improvement Manager","company":{"id":58295,"name":"Jonas Software","domain":"jonassoftware.com","url":"https://alion.io/company/jonas-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":214000,"period":"year","method":"role_country_seniority_unknown","sample_n":109},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-10-06T17:49:18Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-07T22:27:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nJob Description\nRole Title:Continuous Improvement Manager\nLevel: D\nJob Title: Continuous Improvement Manager\nDepartment/Team:Strategic Change & Continuous Improvement\nReporting to: Chief of Staff/Head of Strategic Change & Continuous Improvement\nC&R Software (www.crsoftware.com) provides expertise in Credit Risk Management domain and delivers optimized SaaS (AWS) based solutions across the Collections & Recovery lifecycle, empowering organizations to manage their end-to-end collections operation more effectively and compliantly. We have been in the industry for ~40 years. We operate out of 16 countries, and our customers are based out of 60 countries across the globe. Our Vision is to Humanize Collections and our Values are Diversity, Simplicity, Respect, Bravery, and Responsibility.\nThe Continuous Improvement Manager is responsible for driving the successful embedding and ongoing optimisation of C&R's Target Operating Model (TOM) through process design, governance, continuous improvement and change enablement activities. As a member of the Strategic Change & Continuous Improvement (SC&CI) Team, the role works across the organisation to improve business processes, strengthen process governance, support organisational change, and promote operational excellence, ensuring ways of working remain efficient, scalable and aligned to strategic objectives and business priorities.\nRole Overview\nThe Continuous Improvement Manager is a key member of the Strategic Change & Continuous Improvement (SC&CI) Team, working as part of a central capability responsible for embedding C&R's Target Operating Model (TOM), driving organisational change, enabling strategic execution, and fostering a culture of continuous improvement across the business. The role is responsible for driving the successful embedding of C&R's Target Operating Model through process design, continuous improvement, governance, and change delivery activities. It focuses on translating organisational design into operational reality by working across functions to define, document, optimise, govern, and continuously improve business processes.\nWorking closely with the Chief of Staff/Head of SC&CI, business leaders, process owners, and subject matter experts, the role will lead process mapping initiatives, support OperandAI governance and process ownership, facilitate business improvement programmes, and help establish sustainable ways of working that improve efficiency, accountability, customer outcomes, and organisational performance.\nAs part of the SC&CI Team, the role will contribute to a broader portfolio that includes Target Operating Model stabilisation, strategic change initiatives, OKR enablement, operating rhythm governance, organisational effectiveness, business transformation, and continuous improvement. The role combines process excellence, Lean continuous improvement, business analysis, change management, and stakeholder engagement to help the organisation mature its operating model and achieve its strategic objectives.\nKey Responsibilities\nTarget Operating Model Stabilisation\nSupport the implementation and embedding of the Target Operating Model across all functions.\nDefine and document new operating processes, roles, responsibilities, hand-offs, and decision points.\nIdentify operational gaps, duplication, inefficiencies, and risks arising from organisational change.\nSupport business leaders in embedding consistent ways of working across teams.\nProcess Design & Process Mapping\nLead workshops to capture, document, and optimise business processes.\nDevelop current-state and future-state process maps.\nEstablish standard process documentation and governance approaches.\nWork with business stakeholders to define ownership, measures, controls, and accountability.\nEnsure processes remain current, accessible, and continuously improved.\nContinuous Improvement\nApply Lean and Lean Six Sigma principles to improve operational effectiveness.\nConduct root cause analysis and problem-solving activities.\nIdentify opportunities to reduce waste, improve quality, and increase efficiency.\nImplement improvement initiatives and measure outcomes.\nPromote a culture of continuous improvement across the organisation.\nChange & Transformation Support\nSupport organisational change and transformation activities.\nDevelop stakeholder engagement and adoption plans.\nFacilitate communications, training, and transition activities.\nMonitor adoption and effectiveness of new ways of working.\nReporting & Governance\nMaintain improvement plans, actions, and benefits tracking.\nProduce management information and progress reporting.\nSupport leadership governance forums with process and improvement insights.\nProvide data-driven recommendations to support decision-making.\nSkills/Competencies\nProcess Mapping & Process Design: Ability to analyse, document and redesign end-to-end business processes, identifying opportunities to improve efficiency, effectiveness, accountability and customer outcomes.\nLean Continuous Improvement: Strong understanding of Lean principles and methodologies, with the ability to identify waste, streamline workflows and embed a culture of continuous improvement across the organisation.\nLean Six Sigma & Root Cause Analysis: Ability to apply structured problem-solving techniques, data analysis, root cause methodologies and process improvement tools to resolve issues and deliver sustainable business improvements.\nBusiness Process Re-engineering: Experience reviewing and redesigning operating models, processes, roles, responsibilities and hand-offs to improve organisational performance and scalability.\nChange Management & Adoption: Ability to support organisational change, manage stakeholder engagement and drive the successful adoption of new processes, systems and ways of working.\nOperational Excellence: Knowledge of operational excellence principles, governance structures, performance measurement and continuous improvement practices that improve business effectiveness.\nWorkshop Facilitation & Stakeholder Engagement: Strong facilitation skills with the ability to lead process workshops, gather requirements, build alignment and achieve consensus across diverse stakeholder groups.\nBusiness Analysis & Process Governance: Ability to gather, analyse and interpret business requirements while establishing sustainable governance frameworks, process ownership and accountability structures.\nBusiness Competencies\nBusiness Competency\nDescription\nTechnical & Functional Expertise\nDemonstrates strong expertise in process mapping, business process redesign, Lean Continuous Improvement, Lean Six Sigma, operational excellence and process governance. Applies structured methodologies, tools and frameworks to improve efficiency, effectiveness, quality and organisational performance.\nLeadership & People Development\nBuilds capability across the organisation by coaching stakeholders, supporting process ownership and promoting a culture of accountability, continuous improvement and operational excellence. Encourages collaboration, learning and knowledge sharing to sustain long-term improvements\nStrategic Thinking & Business Impact\nUnderstands how operational processes support organisational strategy, the Target Operating Model and OKRs. Identifies opportunities to improve business performance, scalability and customer outcomes while ensuring continuous improvement activities remain aligned to strategic priorities.\nCommunication & Influence\nCommunicates complex concepts clearly and effectively to a wide range of stakeholders. Facilitates workshops, drives engagement, builds consensus and influences decision-making to support process improvement, governance and organisational change initiatives.\nExecution & Accountability\nDelivers improvement initiatives from concept through implementation, ensuring plans, actions, risks, dependencies and benefits are effectively managed. Maintains governance, monitors outcomes and takes ownership for delivering measurable business results.\nCollaboration & Adaptability\nWorks effectively across teams, functions and leadership groups to achieve shared objectives. Navigates organisational complexity, changing priorities and transformation activities while maintaining focus on outcomes and continuous improvement.\nInnovation & Problem Solving\nApplies analytical thinking, root cause analysis and structured problem-solving techniques to identify operational challenges and implement sustainable solutions. Continuously seeks opportunities to simplify processes, remove waste and improve business performance.\nLeveraging AI\nUtilises AI, automation and data-driven technologies to support process optimisation, operational efficiency, insight generation and continuous improvement. Promotes the responsible adoption of emerging technologies while ensuring governance, business value and sustainable outcomes.\nExperience (Essential)\nSignificant experience in Continuous Improvement, Operational Excellence, Business Transformation, Change Management, or a related discipline.\nDemonstrable experience facilitating end-to-end process mapping and process redesign initiatives.\nExperience leading cross-functional improvement programmes.\nProven ability to deliver measurable operational improvements.\nExperience engaging with senior stakeholders and business leaders.\nExperience supporting organisational change and transformation initiatives.\nDesirable Experience in:\nSupporting Target Operating Model implementation.\nEstablishing process governance frameworks.\nWorking with OKRs and performance management frameworks.\nImplementing process repositories, workflow platforms, or governance tools.\nSaaS, technology, professional services, or operational environments.\nEducation (Essential)\nDegree-level qualification.\nLean Six Sigma Green Belt (minimum preferred).\nDesirable\nLean Six Sigma Black Belt.\nProsci, APMG or equivalent Change Management qualification.\nBusiness Analysis qualification (IIBA, BCS or equivalent).\nContinuous Improvement or Operational Excellence certification.\nLocation\nUK-based and primarily home-based, with flexibility to work across international time zones and travel when required.\nDebt collections software, humanized | C&R Software\nC&R Software are the name behind Debt Manager: enterprise debt collection software trusted by leading lenders in over 60 countries.\nBusiness Unit:\nJonas Collections and Recovery - UKScheduled Weekly Hours:\n37.5Number of Openings Available:\n1Worker Type:\nRegularCareer Site:\nMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.\nIS THIS YOU?","description_format":"text","description_chars":11725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T17:49:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/jonas-software-continuous-improvement-manager","json_url":"https://alion.io/job/jonas-software-continuous-improvement-manager.json","meta":{"generated_at":"2026-10-08T00:34:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":840,"day_limit":5000,"remaining_today":4160,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58295},"rest":"https://alion.io/mcp/rest/get_company?id=58295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjonas-software-continuous-improvement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjonas-software-continuous-improvement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjonas-software-continuous-improvement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jonas-software-continuous-improvement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjonas-software-continuous-improvement-manager"}]}