{"id":1686544,"url":"https://alion.io/job/jonas-software-customer-success-representative","title":"Customer Success Representative","company":{"id":58295,"name":"Jonas Software","domain":"jonassoftware.com","url":"https://alion.io/company/jonas-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":67},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T13:48:58Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description: \nThe Company\nCornerstone Provides comprehensive billing services and powerful account management software for security alarm dealers nationwide. Our tailored solutions streamline operations and enhance efficiency for life safety companies. We are a small but close-knit team focused on collaboration and constant improvement!\nCompensation & Role Details:\nExpected Salary Range: The expected base salary range for this role is between $60,000 -$65,000 CAD, depending on experience and qualifications\nRole Type: New Role\nAI Disclosure: AI may be used during the hiring process.\nKey Responsibilities \nReactive Support & Troubleshooting\nAct as a primary point of contact for customer inquiries, providing timely, effective support across a range of product functionalities (e.g., billing, integrations, mobile app, alarm payments, inventory management, etc.). \nTroubleshoot and resolve technical issues while ensuring clear, empathetic communication and accurate documentation. \nOwn customer conversations end-to-end, escalating when appropriate but maintaining responsibility for follow-through and resolution. \nProactive Success & Enablement\nDeliver product training and guidance, ensuring customers are confident and equipped to succeed with our platform. \nShare best practices and updates on new features to drive customer adoption and product value. \nMonitor customer activity and engagement data to identify potential risks or opportunities for expansion, offering timely and tailored interventions. \nHighlight trends or patterns in customer feedback that inform improvements to our products, processes, and resources. \nCross-Functional Collaboration & Customer Advocacy\nCollaborate with product and sales teams to share customer insights and advocate for customer needs in roadmap planning and product development. \nContribute to the development and maintenance of internal and customer-facing documentation, including training materials and knowledge base articles. \nHelp foster a collaborative team culture by sharing insights, offering peer support, and helping to refine processes. \nRequired Qualifications\nAt least 2 years of customer-facing experience, including roles that require troubleshooting, client communication, or product education (e.g., Customer Success, Technical Support, Training, or Implementation). \nStrong technical problem-solving skills, with the ability to learn and explain intricate tools or workflows. \nDemonstrated ownership of customer interactions, including proactive follow-up and accountability for outcomes. \nExcellent verbal and written communication skills-able to translate technical concepts into clear, customer-friendly language. \nA systems thinker who sees connections across processes, anticipates downstream impact, and considers the broader customer experience. \nPreferred Qualifications\nExperience working with payment processing software, billing platforms, or within the financial services industry. \nExposure to SaaS environments or other technical product ecosystems. \nExperience using CRM or ticketing tools. \nInterest in a long-term career in Customer Success, Customer Experience, or Support leadership. \nCore Competencies\nCustomer Focus - Builds strong customer relationships and delivers customer-centric solutions. \nProblem Solving - Analyzes problems and implements effective solutions. \nCommunicates Effectively - Delivers information in a clear, engaging, and empathetic way. \nInterpersonal Savvy - Relates well to all kinds of people, builds rapport, and adjusts communication style as needed. \nLearning on the Fly - Quickly grasps new concepts, tools, and processes when facing unfamiliar situations. \nWhat We Offer\nA collaborative, values-driven team environment where your voice and ideas matter \nCompetitive salary and benefits package, including health, dental, vision insurance, 401(k) matching, and paid time off \nProfessional development opportunities \nOpportunity to make a significant impact \n#LI-RB1\nBusiness Unit: \nScheduled Weekly Hours:\n37.5Number of Openings Available: \n0Worker Type: \nRegularMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","description_format":"text","description_chars":5267,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:29:02Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":0.9,"age_days":22,"expected_fill_days":42,"reasons":["conf:16","urgency","velocity","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/jonas-software-customer-success-representative","json_url":"https://alion.io/job/jonas-software-customer-success-representative.json","meta":{"generated_at":"2026-10-14T16:40:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58295},"rest":"https://alion.io/mcp/rest/get_company?id=58295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjonas-software-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjonas-software-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjonas-software-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jonas-software-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjonas-software-customer-success-representative"}]}