{"id":3036416,"url":"https://alion.io/job/jonas-software-payment-technical-support","title":"Payment Technical Support","company":{"id":58295,"name":"Jonas Software","domain":"jonassoftware.com","url":"https://alion.io/company/jonas-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56871},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Splunk","optional":false},{"name":"Tokenization","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"Stripe","optional":true}],"status":"live","first_seen_at":"2026-10-21T21:30:45Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T02:12:32Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description: \nPayment Technical Support Agent\nCompensation: The expected salary range for this role is between $70,000 and $80,000, depending on experience and qualifications.\nReason for Opening: Net New position\nAI is used to screen, assess, or select applicants for this role.\nTravel - Must be eligible to travel to the USA without restrictions. If visa is needed, you must have it secured beforehand.\nAbout The Role\nConstellation Payments is seeking a Tier 2 Technical Support Agent to support complex technical issues, working closely with merchants, developers, and internal teams. This role serves as a key escalation point for technical inquiries related to payment processing, APIs, system integrations, and troubleshooting.\nWhat You’ll Do\nServe as the escalation point for Tier 1 technical support issues.\nTroubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues.\nAnalyze logs, API calls, and transaction data to identify root causes.\nCollaborate with Engineering, QA, and Product teams to resolve issues.\nAssist merchants and partners with integrations, SDK configuration, and best practices.\nUpdate internal documentation and knowledge base resources.\nProvide recurring issue feedback to product teams.\nParticipate in on-call rotation as required.\nPerforms additional responsibilities as assigned by leadership to support departmental and organizational objectives.\nBasic Qualifications\n2-4 years of experience in technical support or client-facing engineering.\nStrong knowledge of REST APIs, JSON, authentication, and webhooks.\n Understanding of payment processing concepts including settlement, chargebacks, tokenization, and PCI compliance.\nExperience with tools like Postman, Splunk, or comparable debugging platforms.\nStrong written and verbal communication skills.\nAbility to work independently and collaboratively in a fast-paced environment.\nExperience with ticketing systems such as Zendesk, Jira, or Salesforce.\nStrong understanding of payment fee models, transaction lifecycle processes, and industry standard payment processing practices.\nPreferred Qualifications\nExperience with payment platforms such as Stripe, Adyen, or Authorize.Net.\nBasic knowledge of scripting or query languages (Python, SQL).\nFamiliarity with SaaS and cloud-based tech environments.\nCompensation, Benefits, and Work Environment\nWork Location & Flexibility\nConstellation Payments operate on a 100% remote-first model. We empower our employees with flexibility to work from home or a location of their choice within the country of the job listing.\nSalary & Performance Incentives\nCompensation Structure: This range is inclusive of the base salary and variable compensation, such as a company-wide bonus or sales commission. The final compensation package will be commensurate with the candidate’s experience, capabilities, and location. \nEmployee Benefits\nWe are proud to offer a robust benefits package designed to support your well-being and financial future:\nHealth & Wellness : Comprehensive medical, dental, vision, and life insurance plans to keep you and your family healthy. \nPaid Time Off (PTO) : Employees receive 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually. \nCompany Ownership: Employees are invited to participate in our Employee Share Program (Ticker: CSU.TO). \nEqual Opportunity & Legal Disclosures\nConstellation Payments is an Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nWe comply with the San Francisco Fair Chance Ordinance and will consider qualified applicants with criminal histories in a manner consistent with the requirements of this ordinance.\nThis position does not offer visa sponsorship. All applicants must have pre-existing legal authorization to work in the United States of America.\nBusiness Unit: \nScheduled Weekly Hours:\n37.5Number of Openings Available: \n1Worker Type: \nRegularMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","description_format":"text","description_chars":5199,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-10-21T21:30:45Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:51","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":56871,"is_top_pay":false},"html_url":"https://alion.io/job/jonas-software-payment-technical-support","json_url":"https://alion.io/job/jonas-software-payment-technical-support.json","meta":{"generated_at":"2026-10-24T09:12:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58295},"rest":"https://alion.io/mcp/rest/get_company?id=58295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjonas-software-payment-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjonas-software-payment-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjonas-software-payment-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jonas-software-payment-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjonas-software-payment-technical-support"}]}