{"id":2640142,"url":"https://alion.io/job/jonas-software-risk-supervisor","title":"Risk Supervisor","company":{"id":58295,"name":"Jonas Software","domain":"jonassoftware.com","url":"https://alion.io/company/jonas-software","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T18:42:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:05:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description: \nRisk Supervisor\nAbout the Role\nConstellation Payments is seeking a highly motivated and experienced Risk Supervisor to lead the day-to-day operations of the Risk team, including merchant risk monitoring, transaction review, bank account change controls, and ongoing portfolio risk oversight. This role is responsible for overseeing the identification, investigation, escalation, and mitigation of emerging fraud, compliance, transaction, chargeback, ACH, NACHA, website, MCC, and merchant behavior risks across both new and existing merchants.\nThe ideal candidate is a strong people leader who thrives in a fast-paced environment where priorities, workloads, risk trends, and business needs continuously evolve. They are comfortable balancing operational oversight, team development, escalated case management, and strategic risk initiatives while ensuring service levels, quality standards, and risk controls are consistently maintained.\nThe Risk Supervisor will work closely with Risk leadership, Underwriting, Onboarding, Merchant Support, Finance, Compliance, Product, and external partners to ensure risk items are appropriately reviewed, documented, escalated, and resolved in a timely and consistent manner. This role plays a critical part in strengthening post-boarding controls, protecting the merchant portfolio, supporting regulatory compliance, and driving continuous improvement across risk operations.\nThis position offers an opportunity to make a meaningful impact within a growing organization by leading risk operations, developing team capabilities, enhancing monitoring frameworks, improving operational controls, and supporting strategic business initiatives.\nWhat You'll Do\nLead and oversee the daily activities of the Risk team, ensuring risk queues, investigations, alerts, reviews, and escalations are completed accurately and within established service levels. \nSupervise merchant risk monitoring activities related to fraud, compliance, reputational, operational, ACH, chargeback, and transaction-related risks. \nReview and approve escalated investigations involving held transactions, large ticket activity, excessive refunds, duplicate transactions, excessive authorizations, excessive declines, ACH returns, suspicious merchant behavior, and emerging risk trends. \nManage team workload, priorities, queue assignments, and resource allocation to ensure timely completion of all risk reviews and investigations. \nConduct regular quality assurance reviews of risk cases, documentation, merchant outreach, escalations, workflows, and monitoring activities. \nProvide coaching, mentoring, training, and performance feedback to Risk Analysts while supporting career development and skill growth. \nOversee bank account change controls, ensuring validations, approvals, quality reviews, system updates, and post-change monitoring activities are completed according to policy. \nEnsure ongoing merchant monitoring programs are implemented and performed on a regular, and cadence-based approach \nSupport enhanced due diligence reviews and monitoring activities for high-risk industries, MCCs, NEC classifications, firearms and ammunition merchants, non-profits, and other restricted business categories. \nOversee chargeback, ACH, and NACHA monitoring programs, including threshold monitoring, return rate reviews, recurring payment analysis, remediation efforts, and risk trend management. \nReview and approve risk assessments, recommendations, merchant restrictions, monitoring plans, escalation decisions, and account actions. \nEnsure periodic KYC/KYB refreshes, merchant portfolio reviews, and documentation validation activities are completed accurately and on schedule. \nPrepare and deliver recurring risk reporting, KPI dashboards, operational updates, portfolio analysis, escalation summaries, and trend reporting for leadership. \nIdentify emerging risks, operational gaps, control weaknesses, and process improvement opportunities while implementing corrective actions and monitoring effectiveness. \nPartner closely with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and partner-facing teams to resolve complex issues and improve workflows. \nSupport audits, compliance reviews, sponsor bank requests, processor inquiries, and operational examinations. \nAssist with policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic operational initiatives. \nOperate effectively in a rapidly changing environment, adapting risk controls, processes, priorities, and team responsibilities as business needs evolve. \nTake ownership of leadership initiatives, special projects, and additional responsibilities assigned by management. \nBasic Qualifications\n5+ years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields. \n1-3 years of leadership, team lead, supervisory, or management experience. \nRequired to travel up to 15% annually for company meetings, leadership events, partner engagements, training, conferences, and other business-related activities as required. \nStrong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA rules, fraud prevention, and operational risk management. \nDemonstrated ability to lead teams, prioritize workloads, manage escalations, and drive operational performance. \nStrong analytical and decision-making skills with the ability to assess complex risk scenarios and provide clear recommendations. \nExperience building procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting. \nExcellent communication, coaching, and stakeholder management skills. \nExperience managing multiple projects, investigations, escalations, and competing priorities simultaneously. \nStrong attention to detail and ability to maintain high-quality standards across team output. \nAbility to work cross-functionally with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners. \nWorking knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and payments risk management best practices. \nPreferred Qualifications\nExperience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations. \nExperience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams. \nFamiliarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms. \nExperience developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics. \nExperience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives. \nKnowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements. \nExperience designing and implementing risk controls, monitoring frameworks, escalation procedures, and operational workflows. \nExperience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network rules. \nExperience with risky business verticals and building monitoring around them. \nKey Success Measures\nRisk queues, alerts, escalations, investigations, and reviews are completed within established service levels. \nTeam productivity, quality, accuracy, and documentation standards are consistently maintained. \nHigh-risk cases and emerging threats are identified, escalated, and addressed proactively. \nBank account change controls and post-change monitoring processes are effective and compliant. \nRisk reporting provides meaningful insights, actionable recommendations, and visibility into operational performance. \nTeam members receive regular coaching, development, and performance support. \nAudit findings, quality reviews, and compliance issues are minimized through strong controls and oversight. \nOperational processes continuously improve through effective leadership, monitoring, and risk management practices. \nMerchant payment activity, including ACH, card processing, chargebacks, return rates, and compliance thresholds, is actively monitored with timely remediation, escalation, and risk mitigation as needed. \nBusiness Unit: \nConstellation Payment Processing - CanadaScheduled Weekly Hours:\n37.5Number of Openings Available: \n1Worker Type: \nRegularMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","description_format":"text","description_chars":9687,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software"],"lifecycle":[{"event":"open","at":"2026-10-15T18:42:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jonas-software-risk-supervisor","json_url":"https://alion.io/job/jonas-software-risk-supervisor.json","meta":{"generated_at":"2026-10-16T10:54:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9474,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58295},"rest":"https://alion.io/mcp/rest/get_company?id=58295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjonas-software-risk-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjonas-software-risk-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjonas-software-risk-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jonas-software-risk-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjonas-software-risk-supervisor"}]}