{"id":1583224,"url":"https://alion.io/job/jones-knowles-ritchie-senior-program-manager","title":"Senior Program manager","company":{"id":1803994,"name":"Jones Knowles Ritchie","domain":"jkrglobal.com","url":"https://alion.io/company/jkrglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":52},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T13:44:36Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T13:01:18Z","board_verified":false,"closed_at":"2026-10-05T13:01:18Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Jones Knowles Ritchie (JKR) is a branding business, founded in 1990 and proudly independent ever since.\nWe started out in the world of packaging, but now we're worldwide; from three founders to more than 300 of us across the UK and USA. Together, we build and deliver brands across the entire consumer experience.\nBut even more important than what we do, is why we do it. We're here to inspire brands and people to be their true selves.\nTo be brave.\nBe tenacious.\nAnd above all, be yourself.\nBecause we believe that's the only way to truly be distinctive, everywhere.\nWe're looking for a Senior Program Manager to lead by example and deliver greater value to our clients.\nInternally, you'll champion collaboration across teams to get to the best creative solutions, through meticulous planning, organisation, and coordination of every workstream.\nExternally, you'll develop client trust and advocacy through effective planning and delivery across every brief, partnering closely with Client Services to provide a consistently excellent client experience.\"\nWhat You'll Do\nProject Management\nManage and lead a range of projects with varied deliverables, workflows, and stakeholders, inspiring client confidence through delivery that harnesses the creative intent across a variety of channels\nManage multiple project timelines across multiple clients within a Design Hub, ensuring all deadlines are met and tangibles delivered\nCreate and manage project level documentation, including scopes of work, change requests, timelines, and resourcing plans\nMaintain and run project management and resourcing tools, and keep burn rates and project financial reports accurate and up to date\nInitiate client and internal team reviews at the right milestones, and help the team follow best in class ways of working\nEmbrace new tools and technology, and share what you learn with the team\nClient Management\nBuild strong relationships with clients as the day-to-day project lead, in partnership with Client Services, anticipating their needs and keeping status reports and master timelines current\nAnalyse client challenges and briefs, asking the right questions to understand full requirements and set right-first-time project plans in line with budget and process\nPre-empt and respond to client requests, building plans that achieve successful delivery\nAct as a key partner to Client Services, proactively driving projects through the studio and enabling the team to manage client expectations effectively\nCollaboration and Communication\nPartner with Creative and Strategy teams to ensure creative intent is preserved across all mediums and touchpoints\nCollaborate closely with Creative Services to determine the most suitable internal and external expertise for each client opportunity, and articulate design intent so they can source the right talent for specialisms\nProactively manage internal and external communications across diverse teams, levels, and priorities\nAdapt your communication style to audience and situation, while always delivering a consistent message\nChampion outstanding collaboration, internally and externally, in pursuit of great creative output\nListen actively and openly\nCreativity and Brand Centricity\nWork with Design Directors and Client Services to determine the right talent for projects, drawing on knowledge of capabilities, efficiency, costing, and desired outcomes\nBuild relationships with partners, experts, and collaborators, encouraging them to push technical and creative boundaries to deliver on the creative vision\nProactively offer ideas and solutions to client challenges, with a clear understanding of the client's brand and business\nKeep an eye on the latest technology, thinking, and trends, sharing knowledge internally to help realise creative ideas and define new ones\nAnticipate client needs and expectations, striving to exceed them wherever possible, with flexibility and adaptability\nFinancial Management\nUse your knowledge of how the business charges and resources projects to drive efficiency and profitability, while maintaining the highest level of creative output\nWork in tandem with Client Services to ensure project quotes accurately reflect the work, advising from previous projects and experience to support negotiations\nWork closely with Creative Services to ensure quotes are reflected in resourcing requirements\nRecognise, raise, and resolve project issues resulting in overburn with the Hub team and Finance as necessary\nUse forecasting and reporting to flag risks early\nRelationships and Teamwork\nMotivate, support, and inspire JKR teams effectively and responsibly, managing situations to positive outcomes\nDisplay integrity, honesty, reliability, responsiveness, and openness to build trust with clients and colleagues\nManage conflict, leaning into issues as they arise\nReact quickly and proactively to change, instilling calm across internal and external stakeholders\nRequirements\nProven experience in a Senior Program/Project Management role, ideally within a branding, design, or creative agency or a comparable in-house studio\nTrack record of managing multiple concurrent projects and client relationships, with strong prioritisation and time-management skills\nExperience creating and managing project documentation such as scopes of work, change requests, timelines, and resourcing plans\nStrong understanding of creative processes and the ability to preserve intent across different mediums and channels\nExperience partnering with Client Services teams to manage client expectations and deliver a consistent client experience\nCommercial awareness, including experience with project quoting, resourcing, burn rates, and budget and profitability management\nExcellent communication skills, with the ability to adapt style to different audiences, teams, and seniority levels\nStrong organisational and coordination skills, with meticulous attention to planning across multiple workstreams\nComfortable managing conflict and navigating change calmly under pressure\nStrong relationship-building skills, both internally and with external partners, experts, and collaborators\nConfident using project management and resourcing tools, and keen to adopt new technology\nGenuine passion for branding and creativity, with curiosity about client businesses and industries\nBenefits\nCompetitive salary\nLively Shoreditch studio location\nHybrid working policy, minimum 2 days pw in the Shoreditch studio\nBupa Healthcare, including dental option\nIncome protection & life insurance\nClasspass credits\nGroup personal pension\n25 days holiday + time given at Christmas and New Year\nSummer Fridays x 2\nBirthday day off\nAfter probation:\n Season ticket loan\n Cycle to work scheme\n Enhanced parental leave policies\n Referral scheme for new hires\n 2 weeks work from anywhere, by agreement with line manager","description_format":"text","description_chars":6835,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United 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