{"id":1080052,"url":"https://alion.io/job/jones-lang-lasalle-application-support-analyst","title":"Application Support Analyst","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":628,"ghost_share":0.003,"stale_share":0.188,"repost_share":0.033,"time_to_fill_p50_days":7,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"ITIL","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-20T18:32:09Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-11-10T20:00:26Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nL1/L2 Application Support Analyst\nLaSalle Technology and Support\nJLL | LaSalle | Full-Time\nRole Overview\nThe Application Support Analyst provides deep technical support for LaSalle's custom-built applications and data platforms. Acting as the escalation point this role investigates complex incidents, performs root cause analysis, collaborates with engineering and data teams to resolve defects, and drives improvements across the support model.\nKey Responsibilities\nEscalated Incident Resolution\nReceive, investigate, and resolve escalated incidents from the business within defined SLA targets\nReproduce issues in non-production environments and coordinate with development teams on bug fixes and hotfixes\nOwn incident resolution end-to-end, including root cause documentation and post-incident review\nPlatform & Data Investigation\nQuery and analyze application databases (SQL/NoSQL) to identify data integrity issues, failed jobs, or processing anomalies\nMonitor platform health dashboards and proactively identify performance degradation or service disruptions\nSupport UAT and regression testing for patches and platform releases\nWork with infrastructure and cloud teams to triage environment-level issues (e.g., connectivity, hosting, authentication)\nStakeholder Collaboration & Escalation\nLiaise with software engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes\nFacilitate incident bridge calls during major incidents, preparing clear summaries for business stakeholders\nProvide structured incident reports and root cause analysis (RCA) documents following P1/P2 incidents\nAdvise analysts on complex troubleshooting approaches and update runbooks accordingly\nContinuous Improvement\nIdentify recurring issues and drive problem management initiatives to eliminate root causes\nPropose and implement permanent fixes or workarounds to reduce ticket volume\nMaintain and enhance technical runbooks, escalation trees, and support playbooks\nEvaluate and recommend monitoring and alerting improvements to reduce mean time to detect (MTTD)\nRequired Skills & Qualifications\nBachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field\n3-5 years of experience in application support, software engineering, or data operations, ideally within financial services\nSome SQL skills - able to write queries to investigate data issues across relational databases\nExperience using application monitoring and logging tools (e.g., Datadog, Splunk, Azure Monitor)\nProven ability to perform root cause analysis and produce clear RCA documentation\nStrong written and verbal communication skills; ability to present technical findings to non-technical stakeholders\nExperience with Agile/DevOps delivery models and change management processes\nPreferred\nExposure to real estate investment platforms, portfolio management systems, or financial reporting tools\nExperience with cloud platforms (Microsoft Azure preferred)\nITIL Intermediate certification or equivalent\nFamiliarity with LaSalle proprietary tools or JLL enterprise platforms\nCompetency\nCompetency\nDescription\nTechnical Depth\nStrong investigative and diagnostic skills across application and data layers\nOwnership\nTakes full accountability for escalated issues through to resolution\nCommunication\nTranslates technical findings clearly for business audiences\nCollaboration\nPartners effectively with engineering, data, and infrastructure teams\nContinuous Improvement\nProactively identifies patterns and drives systemic fixes\nJudgment\nEscalates appropriately and prioritizes based on business impact\nLocation:\nRemote -Makati, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. 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