{"id":1139644,"url":"https://alion.io/job/jones-lang-lasalle-assistant-facility-manager-soft-services-6","title":"Assistant Facility Manager - Soft Services","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":281,"ghost_share":0.004,"stale_share":0,"repost_share":0.025,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-23T10:10:32Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T05:57:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nEssential Duties and Responsibilities\nClient Relationship\nStrive to “delight” the Client in all aspects of service delivery\nInteract on a regular basis with the appropriate Client operation leads and people experience to discuss ongoing service delivery and forward planning.\nAddress complaints, manage client communications and solve problems.\nProactively prevent and resolve issues in a service-oriented manner.\nWork with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.\nSite Operations Management, business continuity and Compliance\nDeliver services with a focus on facilities soft services as defined in the relevant Schedules of the annual regional and country master plan, ensuring the implementation and compliance, KPIs and savings targets with Best Practice procedures.\nPerform daily and periodic property inspections and review vendor services.\nEnsure no outages / business disruption due to soft services operation.\nReport critical & key performance measurements & achieve targets. Complete all required audits - monthly/quarterly/annual reporting and management reports as required.\nSupport fixed assets management required activities from service delivery perspective to participating to physical inventory checks to disposals, with approvals from site facilities manager.\nPrepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, log books, etc.\nPrepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as participating and contributing to 3-yearly capital planning process.\nParticipate in out-of-hours, stand-by and call out procedures as required\nEnsure adherence and 100% compliance to Client’s KPI’s & SLA’s, assist all contractor Staff on site and Authorized Persons on operational matters.\nUnderstand all aspects of any lease/licenses that may impact the operation of the property.\nKeep Site Facilities Manager informed of all activities and especially events that will impact the client. Assist SFM on ad hoc duties for the effective facilities management of the sites.\nWork in collaboration with all peer Operation managers (be active part of knowledge transfer within and across accounts policies\nBecome a subject-matter-expert in at least one technical area to support colleagues both on account and across EMEA with the specific.\nDining Services\nOverall management of service contractual agreements and smooth operation. Escalation to vendor management, if issues take place.\nManage Dining Services including: ensuring timely delivery of meals with no delays, regular and periodical meal and service inspections and analysis, ensure enough meal quantities delivered, quality of food is up to agreed levels, no transaction issues (i.e. employee payments for meals are accordingly menu pricelist).\nKitchen and serving audits: making sure the vendors comply with health and food safety regulations.\nParticipate in JLL HSE audit to vendors’ service and kitchen.\nHealth and Safety Management Ensure that the site meets all legal, regulatory and Client’s required HS&E regulations all through assigned services and tasks. Supports Site O&M HSE Action Plans Ensures contractors adhere to and provide needed match to HSE scope and reporting Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.\nContracts Management\nEnsure that all contracts at the site are delivering the required service at the correct cost\nDevelop and monitor performance of local service providers\nSupport work with Regional and Global Sourcing to implement Regional/Global sourcing strategies\nFinance and Asset Management Support that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required Support review of property expenditures within budget; prepare variance analysis on a monthly basis. Lead and report\nPeople Management\nProvide leadership within site FM team\nMentor & enable training & development of team members under line management\nParticipate and help develop an environment conducive to good teamwork and cooperation among colleagues\nDirect a team of soft services during the execution of daily services and when interventions are required.\nPlan, assign and direct work of facilities staff and contractors providing services at the property\nJLL Language\nYou enjoy and excel at working on a fast-paced environment.\nYou are a detailed-oriented person who is able to deliver results timely and to the highest quality.\nYou feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s One Team while upholding safety standards.\nYou are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.\nYou are a role model with uncompromising standards who works as a collaborative team player, communicates professionally, and demonstrates accountability.\nYou are open to new and innovative ideas, and you focus on continuous improvement and delighting the customer.\n At JLL you are expected to think “WE”. Everyone in the organization is part of the team!\nYou are a proactive, empathetic leader who brings a positive attitude to the workplace each day.\nYou are a change agent who lives JLL’s core values, including ethics, teamwork and excellence.\nWorking with and for people is your passion!\nKey Performance Measures\nLeadership, Soft skills, PC skills\nHigher education in relevant field of business and project management.\nSkills\nExcellent Inter-personal, sound written and oral communication skills\nDemonstrated ability to manage multiple and complex operational matters daily\nOrganization/ management skills\nCapacity to deal with ambiguity and address complex problems\nAbility to hold vendors/partners accountable to their deliverables.\nAwareness and experience in technical, engineering or building management knowledge is a plus\nExcellent PC skills (MS office), Tech-savvy who has worked on applications/ solutions and CAFM/CMMS.\nFluent verbal and written English and Arabic.\nAn elaborate communicator who is able tailor messages, analyze, present and share data presentation and reporting.\nCompetencies\nDesire. The candidate must have a good desire to provide service excellence.\nVision. The candidate must have the ability to visualise the long-term plan for delivering service excellence.\nLeadership. The candidate must have reasonably good leadership traits of visualisation, direction and effectiveness to provide service excellence.\nSpecialised Knowledge. The candidate must have the necessary technical and managerial competence to ensure service excellence from subordinates and contractors.\nProblem Solving. The candidate should demonstrate the skills to analyse problems/issues and find innovative sustainable solutions to meet business needs.\nInnovation. The candidate must be able to continuously develop service excellence and subordinates by thinking creatively and being able to put into action innovatively.\nOrganised Planning. The candidate must have the necessary skills to set goals, objectives and key tasks and provide the necessary monitoring and control to ensure service excellence from contractors.\nDecisive. The candidate must have a reasonable decision-making process which brings about quick decisive responses and action.\nPersistence. The candidate must have definiteness of purpose, desire, self-reliance, knowledge, co-operation and will power in a changing environment, which requires new work habits to be developed.\nCommunication. The candidate must have excellent inter-personal and communication skills. Fluent in English and local language.\nExperience\nRelevant experience in Facilities Management, project management is a plus.\nRelevant experience with HSE and Hard services.\nExcellent experience in Customer service and hospitality.\nRelevant experience in soft services, Asset Management, dining, working towards service KPIs\nQualifications\nAll of the above.\nLocation:\nOn-site -Cairo, EGYIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":10925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-23T10:10:32Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-assistant-facility-manager-soft-services-6","json_url":"https://alion.io/job/jones-lang-lasalle-assistant-facility-manager-soft-services-6.json","meta":{"generated_at":"2026-09-24T08:24:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}