{"id":590851,"url":"https://alion.io/job/jones-lang-lasalle-crmlobby-manager","title":"CRM/Lobby Manager","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":281,"ghost_share":0.004,"stale_share":0,"repost_share":0.025,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1172},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-10T11:01:38Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-25T01:18:51Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nYou will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve:\n· Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.\nTaking ownership of the request or complaint and ensuring they are handled effectively within TAT.\nMonitoring the helpdesk and customer service executives on a regular basis.\nTaking daily rounds of the premises and reporting any lapses/ observations to the relevant team.\nConducting timely Customer Feedback Surveys and sharing the reports with the client/management.\nCooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.\nHelping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.\nBeing familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)\nHelping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.\nManaging and participating in events/parties/CSR activities, general maintenance and guest handling.\nAct as a secondary point of contact for all occupants, in case of client escalation.\nPrepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.\nClient:\nYou will be working on __site name ___,which is a ___type____, located at ___location____\nSite dynamics:\n1. Work Schedule:\n2. Site team: e.g.: Property Manager +2\n3. Other details if any.\nReporting:\nYou will be reporting to Property Manager.\nSound like you? Here is what we’re looking for:\nMeticulous and Being Analytical\nYou must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.\nQualifications\nYou will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.\nGood Communication skills with speech clarity, fluency in English language will be important.\nWillingness to work in flexible shifts, weekends and holidays as per requirement will be a must.\nBasic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.\nWhat we can do for you:\nAt JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.\nApply today!\nLocation:\nOn-site -Hyderabad, TSScheduled Weekly Hours:\n48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":5719,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-10T11:01:38Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.557,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-crmlobby-manager","json_url":"https://alion.io/job/jones-lang-lasalle-crmlobby-manager.json","meta":{"generated_at":"2026-09-25T04:25:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4764,"day_limit":5000,"remaining_today":236,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}