Director, Moves

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Lead Relocation Project Manager (P4)

Reporting To: Sr. Director, Projects, PDS

Band/Level: P4 - Management

Job Summary

The Lead Relocation Project Manager is a working supervisor responsible for both the direct execution of large-scale relocation projects and the day-to-day leadership of a team of Relocation Project Managers and Move Coordinators. This dual-focused role combines hands-on project management of complex relocations (up to 8,000 + people) with supervisory responsibilities including task assignment, work quality monitoring, performance coaching, and team coordination. The position requires advanced technical knowledge of relocation management, minimum construction background and the ability to ensure team productivity while maintaining your individual project deliveries.

Key Differentiators

• Working supervisor who spends a significant portion of time performing hands-on relocation project management while leading a team
• Provides day-to-day supervision including task assignment, work monitoring, and performance coaching
• Focus on immediate work group planning, staffing allocation, and resource management
• Administrative and operational focus with accountability for team results
• Collaborate with Direct Senior Manager on resolving issues and setting team priorities
• Ensures team productivity, service quality, and adherence to policies and procedures
• Responsible for both personal project delivery and team performance outcomes

Job Responsibilities

Team Leadership & Supervision (40-50%)

Day-to-Day Team Management:

• Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
• Assign tasks, delegate work, and balance workload across team members
• Monitor work progress and check quality at regular intervals
• Maintain project schedules and ensure timely delivery of team commitments
• Coordinate team activities to meet operational plans and budget parameters
• Ensure work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards

Performance Management & Development:

• Provide ongoing coaching and feedback to direct report on performance
• Conduct performance reviews and support professional development planning
• Identify skill gaps and training needs within the team
• Mentor less experienced staff on complex project challenges and best practices
• Guide team members with constructive feedback on project deliverables
• Support career development and advancement of team members

Resource & Workflow Coordination:

• Plan and forecast staffing needs for upcoming projects
• Allocate resources across multiple concurrent relocation projects
• Ensure appropriate skill matching for project assignments
• Coordinate with other teams and functions to secure necessary support
• Resolve resource conflicts and competing priorities
• Maintain team utilization rates and productivity metrics

Problem Resolution:

• Serve as escalation point for team members encountering challenges
• Resolve operational problems based on provided guidelines and established procedures
• Make decisions within specific guidelines on matters of basic to moderate complexity
• Seek guidance from Direct senior management on more complex work assignments
• Ensure consistent application of policies and procedures across the team

Project Management & Execution (30-40%)

Direct Project Delivery:

• Plan, manage, and execute complex relocations of 1,000-5,000+ people as a working manager
• Develop comprehensive relocation project plans, schedules, and budgets
• Lead cross-functional project teams including IT, facilities, construction, and vendor partners
• Serve as primary point of contact for assigned high-profile relocation projects
• Manage all aspects of relocation execution including pre-move planning, move day coordination, and post-move support
• Ensure compliance with all key performance indicators and quality standards

Quality Assurance:

• Review and approve project plans developed by team members
• Monitor project execution across the team to ensure quality and consistency
• Conduct regular check-ins on project status and identify risks
• Ensure data accuracy within move management and CAFM systems
• Validate that all relocation activities align with documented processes and client requirements

Systems & Process Management:

• Maintain project files, folders, and documentation standards
• Ensure team compliance with project administration and reporting requirements
• Drive consistency in project delivery methodologies across the team
• Identify and implement process improvements to enhance team efficiency

Client Communication & Relationship Management (10-15%)

Client Interface:

• Build and maintain relationships with client stakeholders for assigned projects
• Communicate project status and team capabilities to clients
• Lead client meetings and presentations for team projects
• Address client concerns and escalations professionally and promptly
• Ensure client satisfaction across all team-managed relocations
• Represent the team in client-facing forums and strategic discussions

Vendor & Contractor Coordination:

• Ensure consistent vendor performance evaluation across projects
• Coordinate with multiple service providers on behalf of the team
• Review and approve vendor invoices and change orders within authority limits

Administrative & Operational Management (10-15%)

Budget & Financial Oversight:

• Monitor team project budgets and expenditures
• Track financial performance against targets individual projects
• Review and approve invoices and expenses within established limits
• Identify cost-saving opportunities across team projects
• Prepare financial reports and forecasts for management

Reporting & Documentation:

• Prepare team status reports and performance metrics
• Maintain records in compliance with confidentiality requirements
• Complete internal reporting and project close-out documentation
• Track team hours and utilization rates
• Report on key performance indicators to senior management

Policy & Procedure Administration:

• Work with Direct Manger and update existing policies and procedures
• Interpret and adjust policies as circumstances require
• Ensure team compliance with JLL and client policies
• Provide guidance on policy application in day-to-day situations

Strategic Contribution & Business Development (5-10%)

• Support goals and priorities for new or revised services and processes
• Contribute to business development through client relationship maintenance
• Participate in proposals and presentations as needed
• Identify opportunities for service improvements and team capability enhancement
• Collaborate with senior leaders on strategic planning for the relocation function
• Network professionally and represent JLL at industry events

Knowledge, Skills & Abilities

Required Qualifications

Education:

• Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field

Experience:

• 5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
• Demonstrated experience managing large, complex relocation projects (1,000+ people)
• Prior supervisory, team lead, or people management experience required
• Background in project management, construction management, or strategic planning
• Relevant experience in field of work with proven track record of project delivery

Technical Skills:

• Advanced Microsoft Excel and Microsoft Office Suite proficiency
• Experience with CAFM systems and move management software modules
• Strong understanding of architectural drawings, furniture layouts, and space planning concepts
• Knowledge of construction and commercial real estate industry practices
• Full knowledge of relocation management principles and practices

Leadership & Management Skills:

• Demonstrated ability to lead, coach, and develop team members
• Experience delegating work and monitoring performance
• Ability to provide constructive feedback and conduct performance discussions
• Skill in conflict resolution and problem-solving with team members
• Capability to balance hands-on project work with supervisory responsibilities

Core Competencies:

• Supervisory Skills: Assigns tasks, monitors work, provides coaching, and ensures team productivity
• Problem Solving: Resolves operational problems based on experience and established guidelines; seeks guidance on complex issues
• Communication: Effectively exchanges information with team, clients, and stakeholders; conducts presentations
• Organizational Skills: Manages multiple team priorities and coordinates resources effectively
• Decision Making: Makes decisions within specific guidelines on matters of basic to moderate complexity
• Client Focus: Ensures team delivers high-quality service that meets client requirements
• Collaboration: Works effectively with peer managers and other functional groups

Additional Experience:

• Experience managing teams in a client-facing service environment
• Familiarity with change management and team development principles
• Experience with budget management and financial oversight
• Minimum construction background

Physical Work Requirements & Conditions

• Position primarily works at client sites or project locations with daily team, client, and contractor interaction
• Face-to-face and/or remote interpersonal interaction required daily
• Travel as needed, may range from 5% (1-5 nights per week)
• Ability to be present at move sites during execution, including potential evening/weekend hours
• Ability to conduct site walks, team meetings, and project inspections

Scope of Responsibility

Management Responsibility:

• Direct supervision of 3-8 Relocation Project Managers and/or Move Coordinators
• Oversight of multiple concurrent projects across the team
• Functional coordination across immediate work group
• Responsibility for team results, productivity, and quality

Project Complexity:

• Personal management of relocations up to 5,000+ employees
• Team oversight of projects ranging from small to large scale
• Multi-phase, multi-site projects across the team portfolio

Financial Responsibility:

• Personal project budget management: $1-5 million
• Team budget oversight: Varies based on team project portfolio
• Responsibility to maintain and monitor budgets
• Perform Spend-App functions, including estimating, funding approvals, approve invoices payment change requests submittals, project closeouts, and budget updates.
• Perform PMWeb functions, including estimating, Project cost review
• Budget and cost management: Tracking project finances, ensuring adherence to budgetary constraints, and providing accurate cost forecasts.
• May have signature authority for moderate-sized budgets

Decision-Making Authority:

• Makes decisions within specific guidelines on operational matters
• Exercises judgment within established procedures and policies
• Determines appropriate action for team work assignments
• Seeks guidance from senior management on complex or strategic issues
• Has limited authority to make exceptions to policies with manager approval

Impact & Influence

• Impact: Direct impact on team productivity and quality of services delivered; affects client satisfaction and operational efficiency of the work group
• Sphere of Influence: Primary influence within immediate work group; coordinates with peer managers across business sub-segment
• Team Development: Responsible for building team capabilities and ensuring professional growth of direct reports
• Operational Excellence: Ensures team delivers consistent, high-quality relocation services aligned with standards and procedures
• Client Relationships: Maintains positive client relationships and protects JLL's reputation through team performance

Interpersonal & Communication Requirements

• Daily interaction with direct reports for task assignment, coaching, and monitoring
• Frequent interaction with functional peer managers for coordination and collaboration
• Regular interaction with clients on project status and team capabilities
• Ability to gain cooperation of team members and other stakeholders
• Skill in conducting presentations and facilitating team meetings
• Capability to address performance issues and provide developmental feedback

Equal Employment Opportunity Statement

JLL is an equal opportunity employer committed to opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability, protected leave status, or any other protected characteristic in accordance with applicable law.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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