{"id":3640805,"url":"https://alion.io/job/jones-lang-lasalle-experience-coordinator","title":"Experience Coordinator","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":628,"ghost_share":0.003,"stale_share":0.188,"repost_share":0.033,"time_to_fill_p50_days":7,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65400,"max":86050,"currency":"USD","period":"year","gross":null,"usd_annual":86050},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T21:33:18Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T03:07:38Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nJLL supports the Whole You, personally and professionally.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.\nWhat this job involves -\nAs an Experience Coordinator, you'll be a key player in our hospitality-focused workplace, ensuring a seamless and positive experience for our client's Executives, employees, and guests every day. This is a dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. As part of our team, you will help increase engagement and partnership between our team, service partners, and the client.\nJob Responsibilities\nThis role is a blend of hands-on service delivery, operational support, and client engagement.\nProactively manage and respond to Executive ticket requests, ensuring prompt resolution, high-level service, and SLA compliance.\nBuild meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations.\nServe as a key liaison with the Facilities teams, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration.\nSupport Facilities teams in providing data driven insights through ticket trends analysis, CSAT data, and reporting.\nPartner with the broader Experience team to foster a positive work culture and deliver high-touch customer experience for our clients.\nProvide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards. \nProactively identify and escalate potential risks to avoid any disruption to the client’s operations, including building walks and other tasks assigned by the Experience Manager.\nFoster effective communication and support fellow team members to ensure accountability across the team.\nShare best practices and contribute to the overall development of the team, helping to build a future-forward organization.\nCollect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives. \nContinuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements. \n\nQualifications\nAssociate's or Bachelor's degree, preferred.\n2-3 years of relevant experience in hospitality, facility/property management, or building operations. \nExceptional customer service skills and professionalism with a passion for hospitality. \nHighly collaborative and possess strong verbal and written communication skills.\nWell-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment. \nWork independently and problem-solve creatively.\nQuickly adapt to new devices, technology, and applications. \nProficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).\nAdhere to a professional appearance policy.\nThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.\nExpected compensation for this position:\n65,400.00 - 86,050.00 USD per year\nFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.\nLocation:\nOn-site -Mountain View, CAJob Tags:\nGuest ServiceIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\n Personalized benefits that support personal well-being and growth:\nJLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:\n401(k) plan with matching company contributions\nComprehensive Medical, Dental & Vision Care\nPaid parental leave at 100% of salary \nPaid Time Off and Company Holidays\nEarly access to earned wages through Daily Pay\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nFor candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.\nPursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.\nPursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.\nPursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.\nCalifornia Residents only\nIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.\nPursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nAccepting applications on an ongoing basis until candidate identified.","description_format":"text","description_chars":8461,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Commercial Real Estate","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-02T21:33:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 45 · green card filings: 37","filings_12m":45,"filings_prev_12m":71,"green_card_filings_12m":37,"median_offered_wage_usd":127988,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.79,"p_room":0.55,"age_days":7,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":86050,"is_top_pay":true},"html_url":"https://alion.io/job/jones-lang-lasalle-experience-coordinator","json_url":"https://alion.io/job/jones-lang-lasalle-experience-coordinator.json","meta":{"generated_at":"2026-11-10T08:00:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":616},"rest":"https://alion.io/mcp/rest/get_company?id=616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjones-lang-lasalle-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjones-lang-lasalle-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjones-lang-lasalle-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jones-lang-lasalle-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjones-lang-lasalle-experience-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3640805}},{"tool":"search_jobs","arguments":{"company":"jll.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3640805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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