{"id":3099768,"url":"https://alion.io/job/jones-lang-lasalle-facility-manager-soft","title":"Facility Manager - Soft","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":479,"ghost_share":0.004,"stale_share":0.086,"repost_share":0.04,"time_to_fill_p50_days":7,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":720},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T03:57:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nFacility Manager - Soft Services\nFind your next move and build a fulfilling career\nWe are looking for a dynamic and hospitality-driven Facility Manager - Soft Services to manage workplace operations at our client at Chennai\nThis role goes beyond traditional facilities management and focuses on creating a seamless, engaging, and exceptional employee experience through world-class hospitality, workplace services, and soft service excellence.\nThe ideal candidate will be passionate about enhancing workplace culture, driving service excellence, and ensuring every employee and visitor interaction reflects the highest standards of hospitality and care.\nWhat this job involves\nAs the Facility Manager - Soft Services you will be responsible for managing all soft service operations, including workplace experience, hospitality, housekeeping, reception, food services, employee engagement support, transportation coordination, vendor management, and overall workplace ambiance.\nYou will lead a team of service partners and workplace experience professionals to deliver a safe, comfortable, productive, and memorable employee experience while maintaining operational excellence, cost efficiency, and service quality standards.\nThis role will serve as a key interface between employees, leadership teams, business stakeholders, and service providers to foster a workplace environment that supports employee satisfaction, wellbeing, productivity, and organizational culture.\nKey Responsibilities\nEmployee Experience & Hospitality Leadership\nDrive a hospitality-first culture across the workplace with a strong focus on employee and visitor experience.\nAct as the Workplace Experience Champion, ensuring exceptional service delivery at all touchpoints.\nDevelop and implement initiatives that enhance employee satisfaction, workplace engagement, and overall experience.\nPartner with HR, business leaders, and support teams to plan and execute employee engagement activities and workplace events.\nEnsure premium front-of-house services, creating a welcoming and professional environment for employees, clients, and visitors.\nContinuously gather employee feedback and implement service improvements based on insights and workplace trends.\nSoft Services Management\nManage housekeeping, reception, concierge, pantry, cafeteria, mailroom, landscaping, and workplace support services.\nEnsure all soft services are delivered in accordance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).\nConduct regular audits and inspections to maintain superior workplace standards.\nImplement best practices in cleanliness, hygiene, workplace aesthetics, and service quality.\nEnsure workplace readiness and seamless daily operations.\nWorkplace Operations\nOversee meeting room management, event support, visitor management, workplace seating arrangements, and employee service requests.\nEnsure smooth execution of town halls, leadership visits, client meetings, celebrations, and special events.\nManage workplace occupancy experience and support space utilization initiatives.\nCollaborate with technical facilities teams to ensure integrated service delivery.\nVendor & Contractor Management\nManage third-party service providers and vendor partners across multiple workplace services.\nConduct regular performance reviews and ensure contractual compliance.\nDrive service innovation and continuous improvement from vendor partners.\nMonitor staffing levels, training, grooming standards, and service delivery effectiveness.\nStakeholder Management\nBuild strong relationships with client leadership, business teams, HR, administration, and employees.\nServe as the primary escalation point for workplace experience and soft service-related matters.\nProvide regular operational updates, service performance reports, and improvement plans.\nConduct employee satisfaction surveys and implement action plans for improvement.\nFinancial & Budget Management\nPrepare and manage annual operating budgets for soft services.\nMonitor expenses, identify cost optimization opportunities, and ensure budget compliance.\nDrive value-added initiatives while maintaining service excellence.\nSupport procurement, contract negotiations, and commercial evaluations.\nHealth, Safety & Sustainability\nEnsure compliance with all health, safety, and workplace regulations.\nDrive workplace wellness, sustainability, and environmental initiatives.\nPromote green practices, waste management programs, and resource conservation.\nSupport emergency preparedness, business continuity, and crisis management activities.\nTeam Leadership\nLead, mentor, and develop workplace experience and soft service teams.\nFoster a culture of service excellence, accountability, collaboration, and continuous learning.\nConduct performance reviews, coaching sessions, and development planning.\nRecognize and celebrate high-performing team members.\nDesired Skills & Competencies\nStrong hospitality and customer experience mindset.\nExcellent stakeholder and relationship management skills.\nExceptional communication and interpersonal abilities.\nAbility to lead diverse teams in a fast-paced corporate environment.\nStrong problem-solving and decision-making capabilities.\nHigh emotional intelligence with a proactive service approach.\nExperience driving workplace transformation and employee experience initiatives.\nStrong analytical and reporting skills.\nAbility to influence and collaborate across functions.\nRequired Qualifications\nBachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management with 10+ years of experience in Facilities Management, Workplace Experience, Hospitality Operations, Corporate Real Estate, or related environments.\nMinimum 3-5 years as Site Lead/ leadership experience managing large-scale soft services operation managing corporate office environments, IT campuses, GCCs, or multinational organizations.\nProven experience in vendor management, employee experience programs, and workplace hospitality operations.\nStrong knowledge of SLAs, KPIs, audit processes, and workplace service standards.\nProficiency in Microsoft Office Suite and facility management platforms.\nLocation - Chennai, India (Onsite)\nWhat Success Looks Like\nHigh employee and stakeholder satisfaction scores.\nExceptional workplace hospitality standards.\nConsistent achievement of soft service SLAs and KPIs.\nStrong vendor performance and service quality.\nSafe, engaging, and welcoming workplace environment.\nContinuous improvement in workplace experience and employee engagement metrics.\nThis role is ideal for a hospitality-focused facilities professional who believes that great workplaces create great employee experiences and is passionate about delivering service excellence every day.\nLocation:\nOn-site -Chennai, TNScheduled Weekly Hours:\n48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":9295,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-22T17:12:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.836,"p_room":0.75,"age_days":5,"expected_fill_days":7,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-facility-manager-soft","json_url":"https://alion.io/job/jones-lang-lasalle-facility-manager-soft.json","meta":{"generated_at":"2026-10-25T05:28:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7528,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":616},"rest":"https://alion.io/mcp/rest/get_company?id=616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjones-lang-lasalle-facility-manager-soft"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjones-lang-lasalle-facility-manager-soft"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjones-lang-lasalle-facility-manager-soft"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jones-lang-lasalle-facility-manager-soft\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjones-lang-lasalle-facility-manager-soft"}]}