{"id":1684120,"url":"https://alion.io/job/jones-lang-lasalle-helpdesk-admin","title":"Helpdesk Admin","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":377,"ghost_share":0.005,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":7,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":82},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-02T10:02:19Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T19:37:51Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nJob Description - Helpdesk Admin\nAbout the Role:\nThe Helpdesk & Security Admin provides essential operational support to ensure seamless workplace operations and an exceptional visitor experience. Reporting to the Workplace Experience Manager, this role combines frontline helpdesk services with security administration responsibilities.\nIn the helpdesk capacity, you'll manage call logging operations by receiving and documenting service requests with complete details, assigning unique tracking numbers, categorizing issues by nature and urgency, and routing them to the appropriate facilities teams for resolution.\nOn the security administration side, you'll support the client security team by processing security access requests, managing the issuance and retrieval of employee access badges, and coordinating visitor security clearance with relevant departments.\nSuccess in this role requires strong communication and coordination skills across multiple departments and teams to ensure all assigned duties are completed accurately, to a high standard, and within required timeframes.\nResponsibilities:\nHelpdesk Operations (60%)\nServe as the primary point of contact for all workplace service requests via phone, email, and in-person inquiries\nLog all service requests accurately with complete details including requestor information, issue description, location, and urgency level\nAssign unique tracking numbers to each request for efficient monitoring and follow-up\nCategorize and prioritize requests based on nature, severity, and impact on business operations\nMonitor ticket status and provide proactive updates to requestors on resolution progress\nFollow up on outstanding requests to ensure timely closure and client satisfaction\nMaintain detailed records of all service requests in the helpdesk management system\nGenerate regular reports on ticket volume, response times, resolution rates, and recurring issues\nSecurity Administration (40%)\nProcess employee security access requests in accordance with client company policies and requirements\nIssue new employee access badges, including photo capture, card programming, and system registration\nRetrieve and deactivate access badges from departing employees or contractors\nMaintain accurate records of all badge issuances, retrievals, and access level changes\nCoordinate visitor security clearance requests with HR, Security, and relevant departments\nPre-register expected visitors and prepare temporary access credentials in advance\nMonitor visitor logs and ensure all visitors are properly signed in and out\nCoordinate with building security teams on access issues, security incidents, and emergency procedures\nMaintain organized filing systems for service records, security documentation, and compliance logs\nAssist with workplace events by managing security access requirements and visitor logistics\nRequirements:\nNitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required\nMinimum 2+ years of experience in office coordination, helpdesk, administration, facilities, or workplace operations.\nProficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)\nExperience with helpdesk ticketing systems (ServiceNow, Jira Service Desk, or similar)\nFamiliarity with access control systems and visitor management software\nProblem-solving mindset with ability to think critically under pressure\nAbility to maintain confidentiality and handle sensitive information appropriately\nStrong interpersonal skills for effective collaboration across departments\nAdaptability and flexibility in a fast-paced, dynamic environment\nProactive attitude with ability to anticipate needs and take initiative\nLocation:\nOn-site -SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":6202,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-02T10:02:19Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.35,"age_days":16,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-helpdesk-admin","json_url":"https://alion.io/job/jones-lang-lasalle-helpdesk-admin.json","meta":{"generated_at":"2026-10-19T19:53:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":616},"rest":"https://alion.io/mcp/rest/get_company?id=616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjones-lang-lasalle-helpdesk-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjones-lang-lasalle-helpdesk-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjones-lang-lasalle-helpdesk-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jones-lang-lasalle-helpdesk-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjones-lang-lasalle-helpdesk-admin"}]}