{"id":1150291,"url":"https://alion.io/job/jones-lang-lasalle-professional-account-management","title":"Professional, Account Management","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":264,"ghost_share":0.004,"stale_share":0,"repost_share":0.027,"time_to_fill_p50_days":7,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"explicit","locations":["Chicago, United States","Charlotte, United States","Dallas, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:26:53Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T17:26:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nAbout the Role\nThe Junior Account Manager supports JLL Technologies’ Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0-2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.\nKey Responsibilities\nClient Engagement & Relationship Management\nSupport senior account managers by maintaining regular communication with clients and responding to inquiries promptly.\n\nBuild strong, professional relationships with client contacts to foster trust and ensure satisfaction.\n\nAssist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).\n\nService Delivery & Reporting\nHelp monitor account performance against Service Level Agreements (SLAs).\n\nPrepare and update reports on client metrics, usage trends, and satisfaction levels.\n\nEscalate delivery issues and risks to senior team members for resolution.\n\nData & Insights Management\nUse CRM tools and analytics to track account health, engagement patterns, and user adoption.\n\nSupport efforts to identify potential improvements, upsell, or cross-sell opportunities.\n\nProvide actionable insights to internal teams based on client feedback and data analysis.\n\nCross-Functional Collaboration\nCollaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.\n\nParticipate in internal meetings to stay informed on product updates and share customer insights.\n\nContinuous Learning & Professional Development\nDevelop a deep understanding of JLLT products and services and learn how they deliver ROI for clients.\n\nStay informed about industry trends and customer success practices.\n\nShadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.\n\nSkills & Qualifications\nRequired:\n0-2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).\n\nStrong verbal and written communication skills.\n\nExcellent organization and time-management abilities to manage multiple tasks across accounts.\n\nCollaborative mindset with an eagerness to learn and contribute in a team environment.\n\nProficient with MS Office (Excel, PowerPoint, Word).\n\nAnalytical thinker comfortable working with metrics and reports.\n\nBachelor’s degree preferred in business, marketing, communications, or a related field.\n\nPreferred:\nFamiliarity with CRM systems or SaaS platforms.\n\nBasic understanding of customer success principles, client engagement, and service delivery metrics.\n\nInterest in technology solutions related to real estate and facilities management.\n\nKey Competencies\nCustomer Focus: Demonstrates empathy and attention to client needs.\n\nCommunication: Communicates clearly and professionally with internal and external stakeholders.\n\nCollaboration: Works effectively with cross-functional teams.\n\nAnalytical Thinking: Uses data to track and interpret customer success drivers.\n\nAdaptability: Responds well to feedback and adjusts to a dynamic environment.\n\nInitiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned duties.\n\nJoin JLL Technologies and build your expertise in customer success by helping clients realize the full value of innovative real estate technology solutions.\nThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.\nExpected compensation for this position:\n60,000.00 - 80,000.00 USD per year\nFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.\nLocation:\nRemote -Charlotte, NC, Chicago, IL, Dallas, TX, San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\n Personalized benefits that support personal well-being and growth:\nJLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:\n401(k) plan with matching company contributions\nComprehensive Medical, Dental & Vision Care\nPaid parental leave at 100% of salary \nPaid Time Off and Company Holidays\nEarly access to earned wages through Daily Pay\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nFor candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.\nPursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.\nPursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.\nPursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.\nCalifornia Residents only\nIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.\nPursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nAccepting applications on an ongoing basis until candidate identified.","description_format":"text","description_chars":8627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-23T17:26:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-09-23T21:00:39Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/jones-lang-lasalle-professional-account-management","json_url":"https://alion.io/job/jones-lang-lasalle-professional-account-management.json","meta":{"generated_at":"2026-09-23T21:00:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}