{"id":2913989,"url":"https://alion.io/job/jones-lang-lasalle-senior-program-manager-mail-reception","title":"Senior Program Manager, Mail & Reception","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":397,"ghost_share":0.005,"stale_share":0,"repost_share":0.043,"time_to_fill_p50_days":7,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":176000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T20:25:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nWhat this job involves:\nThe Senior Program Manager, Mail & Reception ensures success by setting the vision of the team, creating processes and procedures, ensuring all escalations are handled in a timely manner, and managing to KPIs to measure success. You will serve as the key point of contact for the client, requiring strong communication skills, self-starter mentality, and quick problem-solving abilities for success. This role will partner with key vendors who deliver the service and ensure we are staffed and have the necessary resources to provide mail and reception services, ensuring full staffing during hours of operation. You will be a change agent able to hit the ground running in a fast-paced organization and take the programs to a new level by identifying service, communication and process improvement opportunities throughout the programs. You will be responsible for operational performance, achieving SLAs and KPIs as they relate to service deliverables while providing centralized leadership of soft service delivery model and best practices to soft service professionals across the JLL IFM Account business. Your ability to drive innovative solutions in Mailroom and Reception services while fostering a culture of continuous improvement and innovation is essential to success in this role.\nWhat your day-to-day will look like:\nServe as transformation leader and change agent able to hit the ground running in a fast-paced organization and take programs to a new level\nIdentify service, communication and process improvement opportunities throughout the programs\nTake responsibility for operational performance, achieving SLAs and KPIs as they relate to service deliverables\nProvide centralized leadership of soft service delivery model and best practices to soft service professionals across the JLL IFM Account business (Matrix manager)\nDevelop, deliver and implement strategic plan aligning JLL IFM function to key client strategic goals while driving and monitoring progress\nDrive innovative solutions in Mailroom and Reception services and lead the implementation of best practices and breakthrough innovations\nUtilize Business Intelligence and Data Analytic tools to uncover hidden value\nSupport development, implementation and delivery of training and coaching plans for program professionals\nReview current service support models to ensure accuracy and reliability of delivery with particular emphasis on consistency and strategic partnerships\nProvide daily leadership of all mail services and reception functions across the region, ensuring that all agreed service levels and service standards are met and complied with\nMaintain frequent contact with key business partners and stay up-to-date with their departmental mail and reception requirements\nEnsure all Mail Services and Reception teams are appropriately trained to deliver exceptional customer experiences\nFoster a culture of continuous improvement and innovation by leveraging Business Intelligence, introducing best practices, new tools, process re-engineering, and service delivery efficiencies that enhance occupant satisfaction, wellness, safety, and productivity\nOversee the liaison with courier partners to maintain excellence of service delivery\nSuggest ways to make mail processes and records more effective and efficient\nEnsure good communication between the mail room and reception teams across buildings\nProvide regular reporting and updates to executive and program leadership, clients and colleagues, ensuring full understanding of progress, direction and expected results at all times\nContinuously evaluate and reinvent service capabilities delivered to clients and client employees.\nRequired Qualifications:\nMinimum 10 years of experience in Facilities Management role or Program Management role\nSubject Matter Expert managing mailroom and reception services across campus and remote environments\nProficient with productivity software, including Microsoft Outlook, Word, Excel, Project, and SharePoint\nProven ability to define and execute change strategies\nPrevious experience with cross-functional teams to dive deep and find solutions to complex problems\nExceptional communication skills with ability to support cross-functional teams through influence, advice, and modeled behavior versus micromanagement; excellent interpersonal skills; calm under pressure\nTrack record of championing speed, flexibility and frugality in the face of rapid change and extremely heavy workload\nProven self-starter with strong organizational skills, capacity to prioritize, set aggressive goals and consistently deliver results\nDemonstrated ability to think strategically and successfully execute tactics\nEffective resource management and project management skills\nClient focus and relationship management with ease of interaction with a wide range and wide level of client staff\nAbility to manage conflict and balance between client and firm requirements with customer-oriented attitude\nExcellent planning and organizational skills to prioritize work and meet tight deadlines\nProven ability to manage multiple and complex operational matters on a daily basis\nCapacity to deal with ambiguity and solve complex problems effectively\nAnalytical with proven ability to solve problems using a quantitative approach\nProven ability to employ holistic approaches and look at long-term solutions.\nPreferred Qualifications:\nExperience in corporate campus or multi-building environments\nBackground in soft services program management\nExperience with Business Intelligence and Data Analytics platforms\nKnowledge of courier and logistics management\nPrevious experience managing vendor relationships and service level agreements\nCertification in project management (PMP) or facilities management (CFM, FMP)\nExperience implementing innovative service delivery models\nBackground in change management methodologies.\nLocation: On-site\nIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!\nAt JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.\nJLL is an Equal Opportunity Employer committed to diversity and inclusion.\nThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.\nExpected compensation for this position:\n145,300.00 - 178,100.00 CRC per year\nFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.\nLocation:\nOn-site -Seattle, WAJob Tags:\nGREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\n Personalized benefits that support personal well-being and growth:\nJLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:\n401(k) plan with matching company contributions\nComprehensive Medical, Dental & Vision Care\nPaid parental leave at 100% of salary \nPaid Time Off and Company Holidays\nEarly access to earned wages through Daily Pay\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nFor candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.\nPursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.\nPursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.\nPursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.\nCalifornia Residents only\nIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.\nPursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nAccepting applications on an ongoing basis until candidate identified.","description_format":"text","description_chars":11499,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Property Management","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-20T10:19:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 45 · green card filings: 37","filings_12m":45,"filings_prev_12m":71,"green_card_filings_12m":37,"median_offered_wage_usd":127988,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.631,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-senior-program-manager-mail-reception","json_url":"https://alion.io/job/jones-lang-lasalle-senior-program-manager-mail-reception.json","meta":{"generated_at":"2026-10-21T20:49:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":616},"rest":"https://alion.io/mcp/rest/get_company?id=616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjones-lang-lasalle-senior-program-manager-mail-reception"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjones-lang-lasalle-senior-program-manager-mail-reception"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjones-lang-lasalle-senior-program-manager-mail-reception"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jones-lang-lasalle-senior-program-manager-mail-reception\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjones-lang-lasalle-senior-program-manager-mail-reception"}]}