Soft services, Facility assistant

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仕事内容（Job Description) Soft services, Facility assistant

We have been awarded facility management services for client offices across four locations in Japan. Our client is a global financial institution ranked among the Fortune 500 companies, continuing to play a central role in the global financial markets.

1. Kitchen and pantry asset management for office

• • Manage client assets
  • Asset updates on the platform
  • Plan the regular maintenance for the kitchen equipment, Coordination with vendors repair works, and escort and site supervision
  • Support finance work, including requests for quotations and raising purchase requests

2.Event support

• • Move and meeting room setup, furniture and fixture relocation, coordination and support
  • Conduct pre-meetings with food vendors, event team

3.Other facility helpdesk support

• • Assist with daily, weekly and monthly facility inspections and reports for 3 sites
  • Monitor Help Desk request and ensure they are actioned within SLA
  • Manage the facility equipment and inventory checking and records
  • Release of internal announcements, posting and management of internal announcements
  • Attendance at relevant meetings for which we are responsible

IMPORTANT COMPETENCIES:

· Ability to act with a focus on customer satisfaction

· Flexibility to adapt to changes

· Concrete execution ability and capacity for proactive action

· Multitasking and ability to prioritize tasks

Related experience, knowledge & skill:

· 3+ years of experience in facility management or general affairs

· Physical capability to handle moving heavy items such as furniture and fixtures

· PC skills (OUTLOOK, Excel, Word)

· English proficiency (TOEIC 600+ as a guideline)

Preferred (if available):

· Experience in foreign companies

· Work experience in facility departments or experience at outsourcing companies providing facility management

· Experience in maintenance management of kitchen equipment and electrical facilities

仕事内容（Job Description) Soft services, Facility assistant

国内４拠点のクライアントオフィスの施設管理を受託 クライアントは世界的ファイナンシャルFortune 500企業の一つとして、グローバル金融市場において中心的な役割を果たし続けています。

1. オフィスのKitchenとpantryの資産管理

クライアント資産の管理

プラットフォーム上での資産更新

Kitchen機器の定期メンテナンス計画、ベンダーとの修理作業調整、エスコート及び現場監督

Finance業務のサポート（見積依頼や購買申請の起票を含む）

2. イベントサポート

Moveと会議室設営、家具や備品の移転・調整・サポート

Food vendor、Event teamとの事前打ち合わせの実施

３．その他のFacility Helpdeskサポート

担当を担う関連会議への出席

都内３拠点の施設の日次、週次、月次点検およびレポート作成の補助

Help Deskリクエストの監視とSLA内での対応確認および電話、チャット、メール対応

施設什器、備品の管理、在庫チェック及び記録管理

内部アナウンスメントの発信、掲示及び管理

＜重要なコンピテンシー（IMPORTANT COMPETENCIES）＞

· 顧客満足を目指した行動ができる

· 変化に応じて柔軟な対応ができる

· 具体的実行力、自発的に行動ができる

· マルチタスク、優先順位を付けた業務実施ができる

＜求められる経験、知識、スキル（Related experience, knowledge＆skill）＞

· ファシリティマネジメントもしくは総務の経験 3年以上

· 家具・什器などの重量物の移動作業に対応できる体力をお持ちの方

· PCスキル（OUTLOOK Excel Word）

· 英語力（TOIEC600点以上目安）

＜歓迎条件（Preferredあれば尚可）＞

· 外資系企業経験

· ファシリティ部門での業務経験、ファシリティマネジメントを提供しているアウトソース企業での経験

· 厨房機器、電気設備の保守管理の経験

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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