{"id":3514988,"url":"https://alion.io/job/jones-lang-lasalle-soft-services-manager-5","title":"Soft Services Manager","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":594,"ghost_share":0.003,"stale_share":0.152,"repost_share":0.035,"time_to_fill_p50_days":7,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-06T02:30:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nWe’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.\nIf you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!\nRole Purpose\nThe Soft Services Manager role is primarily intended to ensure the high quality and consistent delivery of soft services. The Soft Services Manager will have specific responsibility for the management of certain vendor relationships services across the area, and responsibility for ensuring that the Integrated Facilities Management team is consistent in quality and delivery, solutions and all arrangements around soft services provision. To achieve this, the Soft Services Manager will work very closely with the onsite delivery teams. The Soft Services Manager is expected to seek and identify best practice from across the wider JLL and the FM industry, in order to grow and develop service delivery with the areas of responsibility.\nWhat his job involves:\nThe Soft Services Manager will work very closely with the QBP Soft Services Lead, the Procurement team and with the onsite delivery teams. Ensuring that both contractual obligations are protected and seeking to identify and deliver best practice and innovation from across the wider JLL and the FM industry, in order to grow and develop the service delivery, to the highest standards, within the areas of responsibility.\nKey relationships are built with FM’s and OSC’s across IFM to identify and deliver continuous service improvements.\nThe Soft Services Manager will have a key role in driving sustainability within the areas of responsibility.\nOverall responsibility for 3 key vendor relationships plus ad hoc vendors.\n1. Management of the vendor relationship for Business Services. Service provision includes:\nMail and courier operations\nReprographics\nOwnership of copy areas\nFirst line support for printers\n2. Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes:\nCleaning & housekeeping operations\nPeriodical cleaning\nWaste disposal and recycling services\nVarious ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time\n3. Management of the vendor relationship for Stationery & Office Supplies. Service provision includes:\nCore and non-core stationery\nNon-standard requests for office equipment, inclusive of ergonomic solutions\nThe Soft Services Manager is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.\nIn all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:\nFull compliance to Environmental Health and Safety regulations is continuously achieved\nServices are managed and delivered consistently across the portfolio of sites\nNew sites are seamlessly mobilised, working closely with the Sourcing Manager\nVendor is managed in line with the IFM (Integrated Facilities Management) vendor management process\nVendor is managed strictly in line with both IFM and client contract, and associated agreed Key Performance Indicators and Service Level Agreements.\nReporting flows through from the vendors to the IFM team in accordance with IFM and client requirements\nBudgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements\nKey relationships are built with Facility Managers and Office Service Coordinators across the IFM team in order to ensure delivery goals are met\nThe Soft Services Manager will also be expected to lead in ensuring the consistency and quality of all other Global Real Estate & Facilities offered soft services.\nServices/products offered in tea points\nServices/products offered in copy areas\nProvision of standard products in meeting rooms\nEvery day is different, and in all these activities, we’d encourage you to show your ingenuity.\nSound like you? To apply you need to be/ possess skills:\nIdeally 6 years + exposure in Facilities Management role within a large commercial organization.\nExperience of owning facilities contracts and supplier/ contractor management.\nExperience of working with quality, environmental and EHS management systems essential\nQuality, EHS and environmental related accreditations desirable\nFacilities Management industry recognised related qualifications desirable\nEducated to degree level or equivalent\nAbility to work in collaborative team environment\nVendor/contract management\nDecision making / complex problem solving\nExcellent verbal & written communication\nHigh level of IT literacy\nStrong communication skills\nAssertiveness\nPractical experience in Soft Services contract delivery\nDemonstrate a good working knowledge of soft services\nWhat you can expect from us\nYou’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.\nOur Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.\nJoin us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...\nApply today!\nLocation:\nOn-site -London, GBRJob Tags:\nIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. 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