Specialist – Corrigo Technical

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Duties & responsibilities

The Corrigo Technical Specialist & Deployment serves as a hybrid role combining critical system administration, technical support, and full-cycle platform deployment responsibilities. This position is essential for maintaining platform stability, driving successful implementations, and ensuring optimal performance across all JLL regions (APAC/EMEA/NAM/LATAM). The role holder will deliver end-to-end Corrigo platform solutions from initial deployment through ongoing optimization and technical support.

Technical Support & System Administration

• Provide Tier 1 and 2 technical support with tailored configurations; manage data change requests and ticket-based system admin support

• Troubleshoot and resolve complex integration, database, and system errors; coordinate with stakeholders and engineering teams on escalated issues and product enhancements

• Administer core platform areas including users, properties, work types, maintenance schedules, and equipment/assets

Platform Deployment & Implementation

• Lead end-to-end Corrigo platform delivery from kick-off through go-live and post-launch stabilization for new and existing clients

• Conduct implementation workshops, stakeholder interviews, and product demonstrations; develop Business Requirement Documents (BRD) for integration projects

• Perform data collection, validation, system configuration, and testing to meet client requirements and close deployment gaps

• Optimize auto-assignment configurations, manage NTE parameters, and ensure data integrity, security, and compliance across all regional accounts

Platform Optimization & Governance

• Monitor performance metrics, conduct configuration and data audits, and implement workflow improvements ensuring SOCR compliance and data governance adherence

Reporting, Analysis & Knowledge Management

• Develop comprehensive documentation including integration guides, user manuals, process maps, and knowledge articles

• Design and maintain interactive dashboards and reports using BI tools (Tableau, Power BI); manage ETL processes ensuring data accuracy

• Analyze workflow performance, team metrics, and user needs to drive continuous improvement

Training, Version Management & Additional Support

• Conduct new hire and refresher training sessions

• Discover and master new Corrigo Enterprise and Client Portal features introduced during version upgrades and service updates, leveraging these as efficiencies for Account Teams

• Manage system decommissioning processes including governance approvals, data backup, and disconnection procedures

• Support ad hoc initiatives including process improvements, executive dashboards, boot camps, and professional development programs

• Participate in professional and personal development programs

Performance objectives

• Deliver End-to-End Solutions: Consistently resolve technical challenges and deployment initiatives within SLA, ensuring seamless platform adoption and business continuity

• Drive Technical Excellence: Research, diagnose, and troubleshoot system issues; identify innovative solutions that enhance operational efficiency and close operational gaps

• Ensure Compliance & Data Integrity: Maintain strict adherence to data governance policies, security protocols, and regulatory requirements across all platform activities

• Optimize Performance & User Experience: Proactively monitor metrics, drive behavioral change, and implement improvements that enhance workflow efficiency and exceed client expectations

• Provide Timely & Accurate Support: Execute strategic issue management through effective prioritization, escalation, and resolution, minimizing business disruption

• Foster Continuous Improvement: Demonstrate ongoing professional growth and identify process efficiencies that deliver measurable value to the organization

Key skills

Technical Skills

• Strong understanding of data extraction, transformation, and loading (ETL) processes

• Proven aptitude for advanced use of business technology platforms

• Knowledge and understanding of facility management technology platforms is an advantage

• Experience in developing and maintaining integration documentation

• Advanced Excel skills

• Experience with BI tools such as Tableau, Power BI, or similar platforms

Analytical & Problem-Solving Skills

• Superior analytical, logical and technical problem-solving skills with the ability to provide effective and efficient resolutions

• Proven ability to think strategically and understand tasks in the context of business objectives

Communication & Interpersonal Skills

• Strong technical and interpersonal communication

• Exceptional attention to detail - both verbal, written, and numerical

Management & Leadership Skills

• Extensive experience in stakeholder management, change management, vendor management, and risk management

• Experience with project and stakeholder management

• Sound planning and organizational skills to prioritize work and meet tight deadlines

• Results-driven with a strong sense of ownership

Team & Adaptability Skills

• Ability to work well in a team-based environment with flexibility and ability to readily adapt to changing situations

• Proven ability to work effectively in a team

Employee specification

• Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines

• With 2-5 years’ experience in helpdesk service delivery

• Demonstrated experience in Helpdesk Delivery, Technical Support, and Administration

• Project Management experience is preferred but not required

• Data management experience is preferred but not required

• Relevant certifications (e.g., ITIL, PMP) are a plus

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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