{"id":3316800,"url":"https://alion.io/job/jones-lang-lasalle-technical-services-manager-4","title":"Technical Services Manager","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":509,"ghost_share":0.004,"stale_share":0.098,"repost_share":0.037,"time_to_fill_p50_days":7,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abingdon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T10:48:29Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nRole Purpose:\nThe Technical Services Manager leads engineering operations and delivers exceptional technical service across the facilities management contracts they support. The role combines hands-on technical expertise with strong leadership capabilities to manage team performance, ensure health and safety compliance, drive client satisfaction, and optimise operational efficiency across all engineering activities. The role leads a team of Engineering Technicians, Mobile Engineers, and Specialist Technicians, working closely with clients, JLL account teams, Health & Safety teams, the Central Engineering Centre, procurement, and finance.\nKey Responsibilities:\nTeam Leadership & Performance Management\nLead, develop, and coach the engineering team to deliver customer excellence across supported contracts and regions.\nManage overall team performance through regular 1:1s, training, coaching, and development activities.\nSet team goals and communicate strategic priorities to ensure alignment with business objectives.\nManage the new starter process and technician onboarding/offboarding procedures.\nOversee attendance and holiday planning, managing diaries for sickness and absence.\nCoordinate out-of-hours rotas and manage overtime tracking to optimise resource allocation.\nLead twice-daily performance management calls with the Central Engineering Centre.\nMaintain the training matrix to ensure team competency and regulatory compliance.\nManage operational performance of the engineering team against key performance indicators.\nCoordinate work schedules to minimise disruptions and maximise efficiency.\nOversee vehicle management and allocation for field technicians.\nHealth, Safety & Compliance Management\nPromote and ensure compliance with Health, Safety, and Environmental policies and procedures.\nConduct regular engineering health and safety audits and comprehensive site audits.\nManage 2,2,2 reporting for safety leadership initiatives.\nOversee driver safety programmes and vehicle compliance.\nEnsure all statutory, mandatory, and routine inspections are completed on schedule.\nReview and approve permit applications, ensuring all necessary safety measures are in place.\nEnsure all work activities comply with current health and safety regulations.\nCoordinate with JLL and Health and Safety teams to implement and maintain safety protocols.\nMonitor and report on near misses and good catches to promote a proactive safety culture.\nManage IOSH Managing Safely compliance across the team.\nTechnical Operations & Service Delivery\nProvide technical frontline support to technicians, addressing complex technical challenges.\nDeliver technical gaps not fulfilled by CDM (Contract Delivery Manager).\nReview and optimise Planned Preventative Maintenance (PPM) schedules for efficiency and compliance.\nOversee PPM injection and technical asset management activities.\nEnsure SFG20 governance and compliance across all engineering activities.\nConduct thorough job audits to maintain quality and compliance standards.\nMonitor quality of job notes, quotes, and certificates to uphold professional standards.\nValidate Work Request System (WRS) detail for accuracy and completeness.\nPerform regular Samara system checks for data integrity and process adherence.\nEnsure vendor competence and value for money through rigorous performance evaluation.\nSupport skilled qualification development within the technical team.\nAsset & Lifecycle Management\nManage asset collection reviews from a technical perspective.\nOversee asset lifecycle management to optimise equipment performance and longevity.\nCoordinate PPM injection for asset management optimisation.\nReview and maintain accurate asset registers and technical documentation.\nPlan and execute strategic asset replacement programmes.\nClient & Contract Management\nDeliver monthly performance reporting and Quarterly Business Reviews (QBR) to clients.\nPrepare comprehensive QBR packs showcasing performance metrics and improvement initiatives.\nManage client expectations through effective escalation planning and proactive communication.\nCreate and maintain account continuous improvement plans.\nRespond promptly and professionally to client quote queries.\nCreate and own the account risk register, identifying and mitigating operational risks.\nDevelop proposals for contract renewals demonstrating value and performance excellence.\nManage breach/to-breach reporting and contract variation processes.\nUnderstand and apply different contract types to optimise service delivery.\nManage ad hoc improvement plans in response to client requirements.\nCommercial & Financial Accountability\nConduct quote reviews for cost competitiveness.\nManage quoted works from inception to completion.\nReview and approve annual purchase orders for PPM contracts.\nOversee debt management and financial accountability processes.\nMonitor ongoing cost-to-serve metrics and identify optimisation opportunities.\nManage Work in Progress (WIP) reporting through final stages.\nTrack and resolve missing certificates and receipts.\nCreate comprehensive Risk Assessment Method Statement (RAMS) documents.\nOperational Excellence & Compliance\nCreate monthly performance reviews analysing team and contract performance.\nEnsure immediate remedial actions from subcontractor delivery are recorded and actioned within required timescales.\nManage technician start/finish processes to ensure accurate time recording.\nMaintain rigorous governance of operational processes and documentation.\nValidate ongoing review of cost to serve and operational efficiency.\nSkills & Experience:\nIOSH Managing Safely certification or equivalent health and safety qualification.\nProven experience in a Technical Services Manager or similar technical leadership role within facilities management.\nStrong technical background in building services engineering (mechanical and/or electrical).\nDemonstrated track record of leading and developing technical teams.\nComprehensive understanding of health and safety regulations and compliance frameworks.\nExperience managing multiple contracts and client relationships simultaneously.\nFinancial management experience including budget control and cost optimisation.\nDeep technical knowledge of building engineering systems and maintenance practices.\nStrong leadership ability, able to inspire, develop, and manage high-performing technical teams.\nStrong client and stakeholder management skills, with a focus on client satisfaction and retention.\nSound commercial acumen, including contract management, pricing, and financial performance.\nExcellent written and verbal communication skills for all organisational levels.\nAnalytical, data-driven approach to performance management and continuous improvement.\nStrong organisational skills, able to manage multiple priorities and complex operational requirements.\nProactive problem-solving approach to technical and operational challenges.\nCompetent with CMMS platforms, Microsoft Office, and reporting tools.\nRelevant technical qualifications (City & Guilds, NVQ, HNC/HND in Building Services Engineering) desirable.\nExperience with SFG20 or similar maintenance standards desirable.\nKnowledge of CDM regulations and FM industry best practice desirable.\nUnderstanding of asset lifecycle management principles desirable.\nExperience managing subcontractors and vendor relationships desirable.\nAbility to work under pressure in a fast-paced, client-focused environment.\nLocation:\nOn-site -Oxfordshire, GBRJob Tags:\nIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. 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