{"id":1143648,"url":"https://alion.io/job/jones-lang-lasalle-workplace-experience-ambassador-5","title":"Workplace Experience Ambassador","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":264,"ghost_share":0.004,"stale_share":0,"repost_share":0.027,"time_to_fill_p50_days":7,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T13:44:47Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:44:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nJLL supports the Whole You, personally and professionally.\nAt JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience, or deepen your expertise. \nOur values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.\nWorkplace Experience Ambassador\nLocation: Amsterdam, The Netherlands\nWhat this job involves:\nThe Workplace Experience Ambassador is responsible for delivering exceptional client and visitor experience every day through enhanced engagement and proactive communication. This client-facing role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused, energetic and beyond welcoming workplace environment. The Experience Ambassador increases the level of engagement and partnership between JLL, service partners, clients and visitors to provide superior service delivery while enhancing individual personal and professional skills. This position serves as the primary point of contact for client employees and provides opportunities to make a meaningful impact on workplace experiences through proactive service delivery and relationship building.\nAs a Workplace Experience Ambassador, you provide a high-touch workplace experience providing proactive service to foster staff engagement and improve employee productivity and experience. You are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions.\nWhat your day-to-day will look like:\nServe as the initial point of contact for all client visitors and employee inquiries, issues, troubleshooting, and feedback related to workplace services\nSpend a minimum of four hours per day welcoming visitors and employees at the new reception and ensuring a seamless handover to the hosts\nConduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics\nCoordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image\nReceive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered\nSupport data collection, analysis, and reporting to ensure alignment with client goals and objectives\nAssist with client events and serve as training center concierge for internal and external events as needed\nundefined\nRequired Qualifications:\n3-5 years minimum prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate\nExceptional customer service skills and professionalism with a passion for hospitality\nAbility to manage multiple priorities and deliver results in a fast-paced environment\nExcellent verbal and written communication skills with ability to communicate professionally Proficient skills in Google applications, Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)\nStrong prioritization and time management skills with ability to work independently\nPreferred Qualifications:\nBachelor's degree or equivalent experience\nHighly collaborative approach with strong interpersonal skills and track record of excellent customer service\nAbility to work with diverse teams and lead by example with respectful, cooperative, and accountable approach\nExcellent organizational skills and process management capabilities\nAbility to adapt to new devices, technology, and applicationsExperience building meaningful lasting relationships in professional environments\nBackground in continuous improvement and innovation initiatives\nCore competencies\nNatural Host - genuinely enjoys welcoming and looking after people\nAnticipatory Service - notices needs before being asked\nService Ownership - “I’ll take care of it” mindset rather than redirecting guests\nPresence & Polish - confident, professional and approachable in a premium corporate environment\nSituational Awareness - reads the room and adjusts service accordingly\nRelationship Building - remembers people, preferences and recurring needs\nComposure Under Pressure - remains warm and solution-focused during busy periods\nAttention to Detail - treats workplace presentation like a premium hotel environment\nService Recovery - handles complaints and service failures tactfully and quickly\nTeamwork & Communication - operates effectively across workplace, facilities and business teams\nIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\nLocation:\nOn-site -Amsterdam, NLDJob Tags:\nHiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":7596,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-23T13:44:47Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-23T17:09:55Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-workplace-experience-ambassador-5","json_url":"https://alion.io/job/jones-lang-lasalle-workplace-experience-ambassador-5.json","meta":{"generated_at":"2026-09-23T17:09:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}