{"id":1163308,"url":"https://alion.io/job/jones-lang-lasalle-workplace-manager-3","title":"Workplace Manager","company":{"id":616,"name":"Jones Lang LaSalle","domain":"jll.com","url":"https://alion.io/company/jones-lang-lasalle","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":281,"ghost_share":0.004,"stale_share":0,"repost_share":0.025,"time_to_fill_p50_days":7,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:54:28Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T12:30:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"JLL empowers you to shape a brighter way.\nOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.\nShaping the future of real estate for a better world\nAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.\nWe bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.\nJLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.\nWhat this opportunity involves:\nAs Workplace Manager, you will provide strategic management, oversight, and continuous improvement of multi-function outsourced services across Facility Management, Records Management, and Business Support. Your primary responsibility is ensuring that safe, compliant facilities are maintained at all times while delivering best practice service standards that align with organizational objectives.\nIn this role, you will manage overall service outcomes to guarantee that all Key Performance Indicators are consistently met or exceeded throughout the contract term. You will focus on driving service excellence to ensure CSS Client Satisfaction survey results deliver positive outcomes for both CSS and JLL. Working closely with the Account Manager, you will be responsible for managing services in line with or below agreed budget levels, demonstrating strong financial acumen and cost-effective service delivery.\nThis position requires a strategic thinker who can balance operational excellence with continuous improvement initiatives, ensuring seamless service delivery across all functions while maintaining the highest standards of safety, compliance, and client satisfaction.\nKey Responsibilities include:\nPeople and Team Management Lead and develop a high-performing team responsible for all operations under the Statement of Work. Proactively coach and mentor staff to build a motivated, skilled workforce that delivers flexible service through cross-functional training. Manage rosters, recruitment, and shift coordination to ensure optimal staffing levels and service continuity.\nThird Party Supplier Management and Procurement Oversee third-party services to ensure professional delivery at optimal cost while maintaining accountability for all service outcomes. Manage procurement processes in compliance with CSS guidelines and JLL best practice, including contract administration, vendor onboarding, and ongoing value assessment to deliver sourcing savings.\nCommunication and Training Maintain clear communication from problem identification through resolution, including user notifications, orientation training, and process education. Track unresolved issues and ensure all personnel are trained on JLL systems and workplace-related equipment.\nFacility Management and Building Services Manage sites and client assets to maintain safe, compliant workplaces while achieving best value through supplier management. Oversee building inspections, maintenance, fire protection, and the contact centre for facility requests. Coordinate ergonomic assessments, after-hours access, and energy efficiency programs.\nSafety and Security Ensure compliance with all applicable laws and CSS safety program requirements. Manage security incidents, liaise with building management on access systems, conduct annual compliance reviews, and supervise suppliers in sensitive areas to maintain site security standards.\nEmergency Response and First Aid Coordinate emergency preparedness including trained response teams, appropriate signage and processes, and compliance with local emergency services. Maintain first aid facilities and equipment including defibrillators.\nSounds like you? This is what we’re looking for:\nMinimum five years' experience in facilities management, property management, hospitality or related field\nProven leadership experience managing, training and developing high-performing teams in collaborative environments\nDemonstrated expertise in vendor management and third-party supplier coordination\nStrong budget management and financial analysis capabilities\nProactive customer service approach with excellent stakeholder engagement skills\nProven ability to manage multiple complex operational matters simultaneously while meeting tight deadlines\nTrack record of initiating and implementing continuous improvement initiatives\nHighly proficient in Microsoft Office with strong adaptability to changing situations and new technologies\nBenefits:\nGreat employee discounts off fitness, wellbeing & other renowned brands\n18 weeks paid maternity leave \nPrivate Health Insurance Discounts\nActive Social Club\nEmployee assistant program\nNovated Lease for EV cars\nPaid time off for volunteer work\nCareer Opportunities with Australia's #1 Commercial Real Estate firm\nPremium offices\nWhat you can expect from us:\nAs an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.\nApply today, quoting job reference numberREQ535812\nLocation:\nOn-site -Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!\nAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.\nJLL Privacy Notice\nJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.\nFor more information about how JLL processes your personal data, please view our Candidate Privacy Statement.\nFor additional details please see our career site pages for each country.\nJones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.","description_format":"text","description_chars":8239,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Real Estate Brokerage","Real Estate Appraisal","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-24T00:54:28Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/jones-lang-lasalle-workplace-manager-3","json_url":"https://alion.io/job/jones-lang-lasalle-workplace-manager-3.json","meta":{"generated_at":"2026-09-24T13:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}