{"id":706477,"url":"https://alion.io/job/jooby-it-support-specialist","title":"IT Support Specialist","company":{"id":392217,"name":"Jooby","domain":"jooby.dev","url":"https://alion.io/company/jooby-dev","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":"jooby.dev","ats_vendor":"Schema","truth_index":{"grade":"D","score":41,"open_postings":138,"ghost_share":0.986,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":5000,"currency":"CAD","period":"month","gross":null,"usd_annual":42144},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Cloudflare","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MySQL","optional":false},{"name":"PHP","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"WordPress","optional":false},{"name":"JavaScript","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-08-01T08:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-08-04T20:42:46Z","board_verified":false,"closed_at":null,"days_open":89,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":88},"description":"About the Company:\nIT Connect is a Canadian managed IT services company dedicated to helping businesses leverage technology to improve productivity, security, and growth. We specialize in managed IT services, co-managed IT support, cybersecurity, cloud migration, network cabling, IT consulting, and professional web development.\nWe work with small and medium-sized businesses across a wide range of industries, providing proactive technology solutions, responsive support, and customized IT strategies that align with each client's unique business goals. Our mission is to minimize downtime, strengthen cybersecurity, and ensure our clients' technology operates efficiently so they can focus on growing their business.\nSalary Range:\n3,000 - 5,000 gross\nJob Type:\nOffice / Remote (Hybrid opportunities available)\nEmployment Type:\nFull-time\nJob Description:\nWe are seeking a Mid-to-Senior Level IT Specialist with strong technical expertise, excellent troubleshooting skills, and a customer-focused approach. In this role, you will work on delivering proactive managed IT services for small and medium-sized businesses across Vancouver and the surrounding areas. The project focuses on improving IT reliability, strengthening cybersecurity, optimizing cloud infrastructure, and providing responsive technical support.\nKey Responsibilities:\nProvide managed IT support for business clients.\nMonitor, maintain, and troubleshoot Windows servers, workstations, and networks.\nDeploy and manage Microsoft 365, Azure, and cloud infrastructure.\nConfigure and support firewalls, VPNs, Wi-Fi, and network equipment.\nPerform cybersecurity assessments, endpoint protection, and vulnerability remediation.\nInstall and maintain structured network cabling and IT hardware.\nRespond to service requests and resolve technical issues within SLA requirements.\nPerform system backups, disaster recovery testing, and documentation.\nCollaborate with clients to recommend technology improvements and IT best practices.\nAssist with website hosting, domain management, and technical support when required.\nProject Technology Stack:\nMicrosoft 365 & Microsoft Azure\nWindows Server, Active Directory & Microsoft Entra ID (Azure AD)\nHyper-V & VMware\nMicrosoft Intune & Microsoft Defender\nSophos & Fortinet Security Solutions\nCisco, Ubiquiti, and UniFi Networking\nVPN Technologies\nBackup & Disaster Recovery Solutions\nPowerShell\nDNS, DHCP, TCP/IP\nStructured Network Cabling\nWordPress, HTML, CSS, JavaScript, PHP, and MySQL\nCloudflare & Git\nRemote Monitoring & Management (RMM) Tools & Professional Services Automation (PSA) Platforms\nTechnical Skills:\nStrong experience supporting Windows Server and Windows desktop environments.\nHands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and Intune).\nExperience managing Microsoft Azure and Microsoft Entra ID (Azure Active Directory).\nSolid understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, switching, and enterprise networking.\nExperience configuring and troubleshooting firewalls (Fortinet, Sophos, or similar enterprise security solutions).\nKnowledge of structured network cabling installation, testing, and troubleshooting.\nExperience with virtualization platforms, including Hyper-V and VMware.\nFamiliarity with backup, disaster recovery, and business continuity solutions.\nStrong understanding of cybersecurity best practices, endpoint protection, vulnerability management, and security monitoring.\nExperience with Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) platforms.\nAbility to diagnose and resolve hardware, software, networking, and cloud-related issues efficiently.\nKnowledge of WordPress website management, web hosting, DNS management, and SSL certificates is an asset.\nBasic scripting skills using PowerShell are preferred.\nProfessional Skills:\nExcellent troubleshooting and analytical problem-solving abilities.\nStrong written and verbal communication skills.\nAbility to manage multiple client environments simultaneously.\nExcellent customer service and relationship management skills.\nAbility to work independently and collaboratively within a technical team.\nStrong documentation and organizational skills.\nCommitment to following IT security policies and industry best practices.\nExperience & Qualifications:\n3+ years of experience in Managed IT Services (MSP) or enterprise IT support.\nExperience supporting small and medium-sized businesses is highly preferred.\nRelevant Microsoft, Cisco, CompTIA, Azure, or cybersecurity certifications are considered a strong advantage.\nA proactive mindset with a passion for learning new technologies and delivering high-quality IT solutions.\nWorking Conditions:\nContract Options: Full-time, permanent position. Experienced contractors and self-employed professionals will also be considered for long-term collaboration.\nProbationary Period: 3-month probationary period with performance reviews and ongoing feedback.\n Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM (Pacific Time). Occasional after-hours or weekend support may be required for scheduled maintenance or emergency client issues.\nLocation: Vancouver, British Columbia, Canada. Candidates located within the Greater Vancouver area are preferred, though flexible remote/hybrid work arrangements are available.\n Insurance & Benefits: Comprehensive health, dental, and vision insurance (where applicable), paid vacation, statutory holidays, sick leave, and Employee Assistance Program (EAP).\n Professional Development: Ongoing technical training, mentorship, and company support/reimbursement for industry certifications (Microsoft, Azure, CompTIA, Cisco, etc.).\nBonuses & Incentives: Competitive salary, performance-based bonuses, recognition programs, and opportunities for career advancement.\n Relocation: Relocation assistance may be considered for exceptional candidates based on business needs.","description_format":"text","description_chars":5915,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Professional development","Relocation assistance","Vision insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Information Security","Job Boards & Aggregators"],"lifecycle":[{"event":"open","at":"2026-09-11T03:59:30Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.32,"p_room":0.28,"age_days":88,"expected_fill_days":30,"reasons":["seen:85","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":42144,"is_top_pay":false},"html_url":"https://alion.io/job/jooby-it-support-specialist","json_url":"https://alion.io/job/jooby-it-support-specialist.json","meta":{"generated_at":"2026-10-30T02:58:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":392217},"rest":"https://alion.io/mcp/rest/get_company?id=392217"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjooby-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjooby-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjooby-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jooby-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjooby-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":706477}},{"tool":"search_jobs","arguments":{"company":"jooby.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":706477},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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