{"id":2225552,"url":"https://alion.io/job/joom-enterprise-customer-success-manager-at-joompulse","title":"Enterprise Customer Success Manager at JoomPulse","company":{"id":678825,"name":"Joom","domain":"joom.com","url":"https://alion.io/company/joom-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-10T15:44:58Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-21T03:04:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"JoomPulse is an AI analytics tool for Mercado Livre and Shopee sellers, providing insights into the most profitable products and fastest-growing categories - helping sellers boost their profits with data-driven decisions.\nJoomPulse is one of the key businesses of Joom Group, an international tech-centric group of e-commerce companies that was founded in 2016 in Latvia. Joom Group also includes the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.\nWe are looking for an Enterprise Customer Success Manager who will own the relationship, the delivered value, and the renewal of every JoomPulse enterprise account.\nResponsibilities\nOwn the relationship, the delivered value, and the renewal of every enterprise account\nRun the monthly business review with the client's team and quarterly planning across the book\nTurn Mercado Livre and Shopee data into personal insights and practical recommendations\nDrive retention and expansion revenue inside the existing client base\nConduct in-depth interviews and training demonstrations to gather customer insights and advocate for customer needs in product discussions\nKeep the client satisfaction index for the service high\nTravel to clients and industry events: 2-3 trips per year plus ad hoc visits\nRequirements\nEnd-to-end ownership of large marketplace seller or brand accounts: onboarding, adoption, business review rhythm, renewal and expansion\nPractical knowledge of brand-side marketplace metrics: category share by value and units, 1P vs 3P, assortment and availability, BuyBox, average ticket, unauthorised seller detection\nExperience with price policy compliance for brands: suggested vs monitored price, share of listings inside and outside policy, EAN/SKU matching\nAbility to read raw data, decide what it means for the client's commercial plan and write a recommendation the client can act on\nPresentation skills at senior level: business reviews for brand managers, e-commerce heads and commercial directors\nCommercial skills inside an existing account: building the case for an add-on, negotiating a renewal, working with a procurement team\nComposure in difficult conversations: explaining a data discrepancy or a missed deliverable without losing the relationship\nPractical daily use of LLMs and AI agents at work\nPreferred\nEnglish at B2 level or above; Spanish is a plus\nBenefits\nCompensation package: base salary and bonuses\nPJ employment with a possibility to move to CLT employment later\nCollaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions\nBefore applying for the above position please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.pdf\nBy responding to the vacancy, you acknowledge that you have read our Privacy notice.","description_format":"text","description_chars":3166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-10T15:44:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":10,"expected_fill_days":70,"reasons":["conf:2","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/joom-enterprise-customer-success-manager-at-joompulse","json_url":"https://alion.io/job/joom-enterprise-customer-success-manager-at-joompulse.json","meta":{"generated_at":"2026-10-21T06:26:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9216,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678825},"rest":"https://alion.io/mcp/rest/get_company?id=678825"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjoom-enterprise-customer-success-manager-at-joompulse"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjoom-enterprise-customer-success-manager-at-joompulse"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjoom-enterprise-customer-success-manager-at-joompulse"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/joom-enterprise-customer-success-manager-at-joompulse\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjoom-enterprise-customer-success-manager-at-joompulse"}]}