Supply Operations Manager at JoomPro

JoomPro is the first and only end-to-end cross-border B2B marketplace. It serves small, medium, and large businesses, handling orders of any size from start to finish. Today, JoomPro operates in Brazil and Mexico, with plans to expand into other markets.

JoomPro is one of the key businesses of Joom, an international tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: Joom, a global cross-border marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Portugal, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Now we are looking for a Supply Operations Manager to manage all processes related to production, including manufacturing, quality control, payment, and shipment of goods.

Responsibilities

• Manage the end-to-end order lifecycle within assigned projects, including supplier communication, pricing and delivery alignment, order placement, payment, production follow-up, QC, and first-mile transportation
• Ensure on-time delivery of orders to the warehouse by tracking production, shipment timelines, and supplier commitments
• Allocate internal resources and prioritize orders based on complexity, urgency, and internal guidelines
• Coordinate internal and external stakeholders to ensure project milestones are delivered on time and with high-quality outcomes
• Resolve order and project issues, including QC problems, supplier delays, process bottlenecks, and operational risks
• Optimize project workflows and operational processes in response to changing business needs
• Use AI tools and data analytics to monitor project/order health, identify risks, and support data-driven decisions

Requirements

• 10 years of related procurement and project management experience
• Excellent knowledge of the whole procurement process (supplier management, quality control, deadline management, etc.)
• Excellent knowledge of data analysis and product/system optimization
• Good at building SOPs and process optimization
• Be responsible, take ownership, active communication with all stakeholders
• Advanced level of English, able to communicate with cross-border/international teams

Benefits

• Compensation package: base salary and performance-based bonuses (total target compensation is reflected in the job description)
• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 15 days of paid annual leave
• Care & Wellbeing: health insurance, including annual health check-up, daily meal allowance, and 100% paid sick leave
• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotions, professional training, and English courses
• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of teamwork

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