{"id":1907333,"url":"https://alion.io/job/joor-customer-success-associate","title":"Customer Success Associate","company":{"id":683099,"name":"JOOR","domain":"joor.com","url":"https://alion.io/company/joor-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":63000,"currency":"USD","period":"year","gross":null,"usd_annual":63000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T11:05:27Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-06T20:36:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Success Associate\nFounded in 2010, JOOR now services more than 14,000 brands and over 600,000 buyers across 150 countries, processing an incredible $1.7B in wholesale transaction volume each month. Backed by Macquarie Group, Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series D start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.\nWith a CEO recently named a Glossy 50 \"Changemaker in the Fashion Industry\" and inducted into Forbes' \"50 Over 50\" 2022 class, JOOR is attracting top talent to drive market dominance. With our team of 150+ experts, we maintain an established global presence with employees in key markets in North America, Europe and APAC.\nWhat You will be up to :\nDevelop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy\n\nEstablish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment\n\nUnderstand and assess customer requirements, level of adoption of the service, and corporate structure as it applies to JOOR rollout and adoption\n\nFoster a sense of urgency, professionalism and execution that establishes a new level of expected customer service performance\n\nBe an advocate for client feature requests and work cross-functionally with our Product, QA, and Data team to help move projects forward\n\nDrive increased engagement for new and existing customers\n\nStrategize and identify how the team can increase renewal rates and keep our churn rate near zero\n\nStrategically expand our revenue in accounts through cross-selling and upselling\n\nInfluence future lifetime value through higher product adoption, customer satisfaction, and overall health scores\n\nDrive new business growth through greater advocacy and reference ability\n\nWe would LOVE to hear from you if you have:\n1+ years of experience managing accounts or owning a book of business required\n\n1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred\n\nExcellent presentation, written, and oral communication skills\n\nStrong negotiation and sales skills\n\nExperience collaborating with cross-functional teams is a plus\n\nA proactive, consultative account manager\n\nAn ability to handle difficult upselling and reselling conversations\n\nA scrappy go-getter\n\nAdditional language skills preferred\n\nWhat We Offer:\nCompetitive base salary and performance-based variable earnings ( $60,000 - $63,000)\n\nAccess to international trade shows and market weeks to see the product in action\n\nCollaborate with our teams around the world\n\nPrivate Medical, Dental, & Vision coverage\n\nOpportunities for growth and development through various internal initiatives\n\nTransparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nExcited about the role but still not 100% you fit the criteria? We would still love to hear from you!","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","E-commerce Platforms","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-05T13:10:41Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","urgency","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":63000,"is_top_pay":true},"html_url":"https://alion.io/job/joor-customer-success-associate","json_url":"https://alion.io/job/joor-customer-success-associate.json","meta":{"generated_at":"2026-10-06T23:02:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3950,"day_limit":5000,"remaining_today":1050,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":683099},"rest":"https://alion.io/mcp/rest/get_company?id=683099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjoor-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjoor-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjoor-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/joor-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjoor-customer-success-associate"}]}