{"id":3176596,"url":"https://alion.io/job/jotun-customer-service-administrator","title":"Customer Service Administrator","company":{"id":1756544,"name":"Jotun","domain":"jotun.com","url":"https://alion.io/company/jotun-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derrimut, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T20:11:06Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T06:07:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"SUMMARY OF THE ROLE\nWe are now inviting applications from interested candidates for Customer Service Administrator, based in our Derrimut head office. The role will be responsible for processing customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. The position will report to the Customer Service Supervisor.Responsibilities:\nProcess and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on time delivery performance objective is achieved.\nReceive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.\nFollow-up with warehouse for all customer report of deliveries.\nDispatch invoices and credit notes to customers and follow up to ensure they are received on time in full.\nPerform the data entry of inventory transactions\nVerify, enter and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.\nProcess customer returns according to established Jotun’s Guideline and Procedure.\nEnsure information on orders is accurate to facilitate invoice processing.\nResolve invoice inquiries and discrepancies from customer or partners.\nWork closely with Finance Department to resolve disputed credit items.\nEnsure all exception and promotion customer pricing follow Jotun’s guidelines.\nLog customer complaints in the company’s customer complaint database.\nWHAT WE ARE LOOKING FOR AND WHAT WE OFFER\nSkills and job requirements:\nPossess 1-2 years’ experience within administration field, exposure to Customer Service/ Call Centre role would be highly regarded\nAttention to detail and sense of urgency are needed\nPossess excellent interpersonal and communicationskills\nPossess a strong work ethic and initiative, be a good team-player and communicator\nApplicant with a relevant tertiary degree is desirable\nMust hold full working rights\nWhat We Offer:\nWe are a fast-growing paint company with proven financial success.\nCareer development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.\nBest-in-class paint products that are unparalleled in quality.\nWe are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.\nJotun Australia is an Equal Opportunity Employer supporting inclusion and diversity in the workplace.\nPOSITION INFORMATION\nCompany:\nJotun Australia Pty. Ltd.Contract Type:\nRegularTime Type:\nFull timeCLOSING DATE (dd.mm.yyyy):\n05.11.2026WHO WE ARE\nSeeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective , Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.Visit our Career Page to know more about life at Jotun.\nJotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.\nIf you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.\nIf you think that this role is what you could be doing next, apply now!","description_format":"text","description_chars":4866,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-23T20:11:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/jotun-customer-service-administrator","json_url":"https://alion.io/job/jotun-customer-service-administrator.json","meta":{"generated_at":"2026-10-28T00:34:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":648,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756544},"rest":"https://alion.io/mcp/rest/get_company?id=1756544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjotun-customer-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjotun-customer-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjotun-customer-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jotun-customer-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjotun-customer-service-administrator"}]}