{"id":2416777,"url":"https://alion.io/job/jotun-it-specialist","title":"IT Specialist","company":{"id":1756544,"name":"Jotun","domain":"jotun.com","url":"https://alion.io/company/jotun-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Casablanca, Morocco"],"countries":["MA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T22:26:46Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"SUMMARY OF THE ROLE\nReporting to the Finance Manager you will ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day to day operations for penguins in the local company. The position is based in Casablanca/Berrechid.Responsibilities:\nAssist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage\n\nTo have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimised solutions and takes advantage of new technology in existing and new markets.\n\nCoordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.\n\nBe responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.\n\nResponsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring\n\nRun improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.\n\nProvide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).\n\nWHAT WE ARE LOOKING FOR AND WHAT WE OFFER\nWhat we look for :\nBac+2/+3 in IT or networks, with hands-on experience in Windows/Microsoft 365 support, hardware troubleshooting, and basic network administration (LAN/Wi-Fi, VPN)\nResponsive, patient, and able to explain technical issues clearly to non-technical colleagues\nManages tickets and priorities independently, with rigor in documentation and asset/license tracking\nGood working English is a must\nWhat we offer :\nCompetitive compensation and benefits.\nContinuous learning opportunities and training activities through on-the-job training and our in-house learning.\nCareer development opportunities across multiple disciplines and geographies.\nLeaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.\nA supportive and inclusive company culture where you can be your authentic self.\nA focus on having fun together through team buildings and social activities.\nPOSITION INFORMATION\nCompany:\nJotun Maroc Sarl D Associe UniqueContract Type:\nRegularTime Type:\nFull timeCLOSING DATE (dd.mm.yyyy):\n21.10.2026WHO WE ARE\nJotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Maroc, established in 2009, is one of the key markets within the MEIA region. With a sales office and a rapidly growing team, we aim to further strengthen Jotun’s position in Morocco through ambitious market growth plans that focus on innovation, efficiency and profitability.Visit our Career Page to know more about life at Jotun.\nJotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.\nIf you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.\nIf you think that this role is what you could be doing next, apply now!","description_format":"text","description_chars":4391,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-13T03:39:11Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.717,"p_room":0.55,"age_days":14,"expected_fill_days":14,"reasons":["conf:7","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/jotun-it-specialist","json_url":"https://alion.io/job/jotun-it-specialist.json","meta":{"generated_at":"2026-10-15T16:10:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756544},"rest":"https://alion.io/mcp/rest/get_company?id=1756544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjotun-it-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjotun-it-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjotun-it-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jotun-it-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjotun-it-specialist"}]}