{"id":2995139,"url":"https://alion.io/job/journal-technologies-senior-software-implementation-specialist","title":"Senior Software Implementation Specialist","company":{"id":679200,"name":"Journal Technologies","domain":"journaltech.com","url":"https://alion.io/company/journaltech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":91,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":82,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":114000,"max_usd":215000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":496},"experience_years_min":9,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-06-03T21:02:52Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-23T18:01:29Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":141},"description":"At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.\nWe create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.\nHeadquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.\nUnder our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.\n Senior Software Implementation Specialist\nJournal Technologies is seeking a high-energy, results-oriented project professional to support eCourt projects for our growing software and services company. The successful candidate will have a background in software rollouts, including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.\nThe Software Implementation Specialist (SIS) will work as a member of the eCourt team. The SIS is responsible for delivering contracted products and services, including reports, business rules, and general software configuration. The SIS will interact with customers as the primary representative for Journal Technologies and coordinate and complete a variety of activities during the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.\nResponsibilities:\nServe as a strong technical implementation lead with experience configuring and delivering complex software solutions. \nStrong experience with Velocity development and architecture is required, with Groovy scripting highly preferred. \nProven ability to lead technical initiatives, guide solution architecture, mentor team members, and drive successful project outcomes. \nComfortable working across databases, interfaces, business rules, and application configuration.\nConfigure and customize case management software by designing and implementing forms (screens), searches, user permissions, and workflow steps to meet client requirements.\nSupport and enhance data conversion and integration activities by:\nAnalyzing client data specifications and performing data mapping to system requirements.\nReviewing and validating data conversion files for accuracy and integrity.\nDesigning and executing validation processes to ensure data quality.\nIdentifying, escalating, and recommending solutions for discrepancies or errors.\n\nContribute to document and report development by:\nAnalyzing client reporting and document requirements.\nDrafting technical specifications and assisting in the design and development of reports using Jasper, Crystal Reports, or Microsoft SQL Reporting Services.\nGathering requirements and participating in document template development (e.g., eSeries templates, JDA).\n\nProvide technical training and support by:\nAssisting in conducting administrative and end-user training sessions (on site or online).\nDelivering advanced technical support during go-live events, including troubleshooting system-level issues and submitting bug tickets when defects are identified.\n\nDesign, execute, and optimize test plans for configuration and customization tasks, including unit and end-to-end testing of integrated workflows; document results, analyze failures, and recommend corrective actions.\nTroubleshoot system issues by interpreting server and application logs, diagnosing root causes, applying technical judgment to resolve issues, and escalating when appropriate.\nContribute to solution optimization by identifying opportunities for efficiency, scalability, and maintainability in implemented configurations and customizations.\nEstablish and reinforce best practices for configuration, coding standards, and system testing; may perform code reviews to ensure compliance with standards and maintain quality.\nCollaborate with cross-functional project teams including project managers, implementation specialists, and developers to design and implement effective technical solutions within defined timelines.\nEnsure compliance with workflows, standards, and security requirements, exercising independent judgment to maintain accuracy and consistency.\nContinue developing technical expertise in databases, reporting tools, system configuration, and scripting languages through training and mentorship.\nTravel may be required to support training, go-lives, or other project activities.\nRequirements:\nBachelor’s degree or equivalent combination of education and experience (advanced certifications such as PMP or CAPM are a plus but not necessary).\n9+ years of professional, full-time experience working with relational databases, preferably T-SQL or PL/SQL, including advanced experience in designing, querying, and optimizing data structures for integration and performance.\nDemonstrated experience as an Implementation Specialist or in a software deployment/systems integration role, with responsibility for designing, configuring, customizing, and testing technical solutions.\nProven ability as an analytical thinker, capable of evaluating complex problems and developing multiple technical approaches to resolution using discretion and judgment.\nStrong verbal and written communication skills for technical audiences, peers, and clients, with the ability to translate business requirements into system specifications and technical designs.\nHands-on experience with systems analysis and software customization, including configuration, business rule development, data mapping, and report/template development.\nAbility to read, interpret, and troubleshoot server and application logs, identifying root causes and designing corrective solutions.\nUnderstanding of computer networks, including firewalls, routing, and data exchanges, to support integration and security considerations.\nProven ability to design, document, and execute test plans, including unit testing and end-to-end testing, to validate technical configurations and ensure compliance with client requirements.\nDemonstrated ability to work independently, exercising discretion and judgment in technical matters, while collaborating effectively within project teams.\nExperience mentoring and training junior staff, including reviewing work, providing technical guidance, and reinforcing best practices.\nMust be able to travel as needed to support project implementations, training, and go-live events.\nExperience working within Agile teams or formal training in Scrumor Agile methodologies is considered a strong asset.\nThe above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.\nAt this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.\nWhy Journal Technologies?\nVisit www.journaltech.com/careers for more information, but highlights include:\nCompetitive compensation based on skills, experience, and years of service.\nQuality medical, dental and vision coverage.\nCompetitive paid time off as well as paid holiday time.\n401(k) retirement (US) and GRRSP (CDN) programs.\nAnnual professional development funds - $1,500 USD annual per employee.\nBook subscriptions with an extensive library in each office for personal and professional growth.\nFlexible working hours which you can coordinate with your supervisor.\nAbility for employees to work from a remote location (e.g., home) or office.\nPersonal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.\nTravel opportunities between Journal Technology offices and with clients.\nWe provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.\nThe salary range posted for this position, which reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.","description_format":"text","description_chars":9191,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-21T10:51:32Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.82,"p_room":0.36,"age_days":141,"expected_fill_days":82,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/journal-technologies-senior-software-implementation-specialist","json_url":"https://alion.io/job/journal-technologies-senior-software-implementation-specialist.json","meta":{"generated_at":"2026-10-23T18:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679200},"rest":"https://alion.io/mcp/rest/get_company?id=679200"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjournal-technologies-senior-software-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjournal-technologies-senior-software-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjournal-technologies-senior-software-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/journal-technologies-senior-software-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjournal-technologies-senior-software-implementation-specialist"}]}