{"id":1516382,"url":"https://alion.io/job/journey-beyond-reservations-manager","title":"Reservations Manager","company":{"id":678415,"name":"Journey Beyond","domain":"journeybeyond.com","url":"https://alion.io/company/journeybeyond","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T09:50:30Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T12:35:04Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.\nAbout Journey Beyond\nJourney Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.\nThe group was formed in 2016 and now includes:\nRail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.\nResorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.\nExperiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.\nAbout You\nYou are an experienced leader with a passion for delivering exceptional customer experiences and driving commercial results. You thrive in a fast-paced environment, enjoy coaching and developing high-performing teams, and have a strong ability to balance operational excellence with sales performance.\nWith a background in reservations, travel, hospitality or customer service leadership, you bring strong communication, problem-solving and stakeholder management skills. You are data-driven, commercially minded, and continually look for opportunities to improve processes, increase productivity and enhance customer outcomes.\nYou will also have:\nDemonstrated leadership experience managing customer service or reservations teams\nStrong coaching, mentoring and performance management capabilities\nA proven ability to drive sales conversion and revenue growth\nExperience analysing performance data and delivering operational improvements\nExcellent communication, stakeholder engagement and conflict resolution skills\nExperience working in a fast-paced service environment\nProficiency with reservation systems, CRM platforms and Microsoft Office applications\nA collaborative and continuous improvement mindset\nAbout The Role\nAs Reservations Manager, you will lead a team of Team Leaders, Supervisors and Sales Consultants to deliver exceptional service, optimise sales conversion and achieve commercial performance targets. You will be responsible for driving a high-performance culture, improving operational efficiency and ensuring an outstanding guest experience across all reservations channels.\nKey responsibilities will include:\n Lead the Reservations team by setting clear goals, managing day-to-day performance, providing regular feedback and coaching, and conducting performance reviews.\nOversee guest and agent enquiries, quotes and bookings across all channels, ensuring timely, accurate and helpful service.\nMonitor call volumes and service levels, and work with the Workforce Optimisation Manager to adjust staffing and priorities as demand changes.\nEnsure reservations and guest itineraries are accurate, suitable for the guest and supported by complete documentation. Help the team identify relevant opportunities across accommodation, touring, transfers, dining and experiences.\nImprove sales conversion by coaching the team to understand guest needs, follow up on enquiries, address objections and confidently recommend relevant products. Monitor results and act on opportunities within the team’s control.\nTrain new team members in company policies, systems and booking procedures, and maintain the team’s product knowledge, sales skills and guest service standards.\nAnalyse and report on team and individual performance, including service levels, booking accuracy, guest experience and conversion. Use the results to guide improvements and contribute to agreed commercial targets.\nOversee agreed outbound pre-arrival calling activity, balancing it with inbound demand and service levels.\nResolve booking issues and guest or agent escalations, involving other teams where needed.\nAttend Disruption Management Team (DMT) meetings and coordinate Travel Centre actions and communications during disruptions, keeping relevant stakeholders informed.\nWork with Revenue, Sales, Marketing, Product and Operations to align Reservations activity with campaigns, inventory and operational changes, and improve the guest experience.\nWhat We Offer\nGenerous discounts on Journey Beyond travel and experiences\nStudy Assistance Policy\nEmployee Referral Policy\nParental Leave program\nPurchased Leave policy\nPrivate Health discounts \nEmployee Assistance Program \nDiscounts on Journey Beyond merchandise \nFlexible working environment \nHow to Apply\nIf you're a people-focused leader who can turn great service into strong commercial results, we'd love you to lead our Reservations team.\nApply now. Join us!\nSuccessful candidates are required to provide a current National Police Clearance.","description_format":"text","description_chars":5378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Adventure Tourism","Tour Operators","Cruises"],"lifecycle":[{"event":"open","at":"2026-09-30T09:50:30Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":0.9,"age_days":11,"expected_fill_days":31,"reasons":["conf:1","urgency","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/journey-beyond-reservations-manager","json_url":"https://alion.io/job/journey-beyond-reservations-manager.json","meta":{"generated_at":"2026-10-12T15:34:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24474,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678415},"rest":"https://alion.io/mcp/rest/get_company?id=678415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjourney-beyond-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjourney-beyond-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjourney-beyond-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/journey-beyond-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjourney-beyond-reservations-manager"}]}