{"id":2937369,"url":"https://alion.io/job/journey-office-coordinator-client-host","title":"Office Coordinator & Client Host","company":{"id":2767068,"name":"Journey","domain":"journey.travel","url":"https://alion.io/company/journey-travel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cheltenham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T15:42:40Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T02:42:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What you'll do\nWe’re looking for an exceptional people person and practical, self-managing problem-solver who takes enormous pride in our workplaces and the welcome we give everyone who walks through the door. You’ll create brilliant first impressions for VIP clients and visitors while making sure the everyday details are covered, from immaculate meeting rooms and well-stocked kitchens to safe, beautifully presented offices.\nThis is a genuinely hands-on role, and no two days will be the same. One moment you might be greeting a guest and remembering how they take their coffee; the next you’re resolving a coffee-machine problem, making sure the dishwasher is on, assembling a chair or getting straight on the phone to a supplier. You’ll stay friendly, attentive and unflustered when several things need your attention at once, using your judgement to prioritise and get things sorted promptly.\nHost brilliantly and create the best first impression\nOwn the visitor experience from start to finish, warmly welcoming clients, VIP guests, candidates and colleagues, anticipating needs and making everyone feel genuinely looked after.\n\nPrepare meeting rooms and catering to a high standard, check bookings and Google resources, support client meetings and reset spaces promptly afterwards.\n\nKeep reception, meeting rooms, kitchens and shared spaces consistently immaculate, inviting and ready for visitors throughout the day.\n\nOwn the everyday office operation - hands on\nTake full ownership of the day-to-day running and appearance of our Cheltenham hub including practical jobs such as putting on the dishwasher, restocking fridges, resolving coffee-machine issues and assembling or moving furniture where safe and appropriate.\n\nSupport the running of our Cannock hub remotely and with regular fortnightly visits.\n\nProactively manage stocks of refreshments, stationery, cleaning supplies, equipment and furniture, ordering ahead and ensuring the right supplies are always available.\n\nCoordinate cleaners, landlords, utilities, coffee and hygiene providers, maintenance contractors and other suppliers; pick up the phone, follow through and resolve issues quickly.\n\nOversee office maintenance and repairs, including lighting, plumbing, heating, air conditioning and other building issues, arranging qualified specialists where required.\n\nManage opening/closing procedures, alarms and office security, and communicate office updates clearly and promptly.\n\nKeep people safe and spaces compliant\nComplete and record weekly health & safety walk-arounds and workplace checks across both offices, spotting hazards, taking ownership of actions and escalating risks promptly.\n\nCoordinate fire-safety and first-aid arrangements, relevant tests, equipment checks, training, risk assessments and follow-up actions with the designated competent people.\n\nKeep the pool car maintained, clean and serviced, and ensure relevant driver checks are completed.\n\nMake team life easier\nSupport company events, team activities and office-based wellbeing initiatives, working with the Culture & L&D team.\n\nHelp coordinate work placements and respond flexibly to emerging office and visitor requirements.\n\nWhat you'll bring\nA natural flair for hospitality - ideally you'll have experience in hospitality, guest services or a customer-facing role, with a genuine passion for making people feel welcome, valued and looked after. Creating a brilliant first impression for our guests and clients is at the heart of this role.\n\nExceptional attention to detail. You'll notice the little things that make a big difference, from a beautifully presented meeting room and a spotless office to remembering how a regular visitor takes their coffee.\n\nA warm, engaging personality - you're a natural people person who builds rapport effortlessly and enjoys being the friendly face of the business.\n\nA proactive, hands-on approach - you're happy to roll up your sleeves, spot what needs doing and get things sorted without waiting to be asked, and take ownership until it’s finished.\n\nBrilliant organisational skills - you can juggle competing priorities, stay calm under pressure and keep everything running smoothly, even on the busiest days.\n\nPride and ownership - you care about creating a workplace that looks fantastic, feels welcoming and reflects the very best of Journey.\n\n[What Success looks like in this Role]\nVisitors consistently receive a warm, polished and personal welcome; our offices look beautiful and work brilliantly; everyday issues are spotted and resolved before they become distractions.\n\nWeekly safety checks are completed and actions followed up, supplies and suppliers are well managed, and colleagues know they can rely on you.\n\nAbove all, you take real pride in owning the whole experience, from the VIP welcome to the last cup in the dishwasher.\n\nWhat you'll get\nA people-first culture - join a friendly, ambitious and supportive team where your energy, initiative and can-do attitude will be valued.\nVariety every day - from welcoming VIP guests and coordinating events to keeping our offices looking their best, no two days will be quite the same!\nRoom to grow - opportunities to learn, develop new skills and make the role your own.\nGreat benefits - annual Learning Budget, YuLife wellbeing platform, Holiday Purchase Scheme, enhanced parental leave and Life Insurance.","description_format":"text","description_chars":5365,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-20T16:26:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/journey-office-coordinator-client-host","json_url":"https://alion.io/job/journey-office-coordinator-client-host.json","meta":{"generated_at":"2026-10-22T04:56:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2767068},"rest":"https://alion.io/mcp/rest/get_company?id=2767068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjourney-office-coordinator-client-host"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjourney-office-coordinator-client-host"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjourney-office-coordinator-client-host"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/journey-office-coordinator-client-host\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjourney-office-coordinator-client-host"}]}