{"id":3292360,"url":"https://alion.io/job/jp-cullen-it-support-specialist","title":"IT Support Specialist","company":{"id":4421598,"name":"JP Cullen","domain":"jpcullen.com","url":"https://alion.io/company/jpcullen","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Janesville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:31:33Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T20:31:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nThe Opportunity: Our entire infrastructure is on the Cloud. With an aggressive strategy to target cutting edge technologies, we’re looking for ways to set ourselves apart.\nThe ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position.\nThe IT Support Specialist reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The IT Support Specialist will primarily work in either the Janesville or Madison office but will also visit jobsites in the Milwaukee area.\nResponsibilities\nWe work pretty independently but look for ways to sharpen each other’s skills & knowledge with regular team meetings.\nRespond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role.\nVisit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site.\nProvide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.\nProvide on-site wired network support and setup of WIFI.\nCollaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements\nSetup new PCs and installation of software and repair equipment and related devices\nTrain users to work with new computer hardware or software\nProperly diagnose the problem and walk users through the recommended problem-solving steps\nPossess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks\nQualifications\nIdeal candidate will have at least an Associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience\nBoth critical thinking and reasoning skills related to the technology field\nWorking knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android\nBasic project and time management skills and the ability to prioritize work based on business needs\nCandidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.\nWhy JP Cullen?\nOur Mission: To identify, hire, train, and retain the best people to serve our customers.\nJP Cullen is a Wisconsin-based $950 million plus, founded in 1892, 5th generation family-owned construction management firm.\nCompensation & Benefits\nJP Cullen has a commitment to its community, employees, and employees’ families. We offer outstanding benefits - Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.\nEEO\nJP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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