{"id":2434460,"url":"https://alion.io/job/jpmorganchase-client-operations-analyst","title":"Client Operations Analyst","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":494,"ghost_share":0.01,"stale_share":0.123,"repost_share":0.126,"time_to_fill_p50_days":10,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1412},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alteryx","optional":false},{"name":"Power Apps","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"UiPath","optional":false},{"name":"SAS","optional":true}],"status":"live","first_seen_at":"2026-10-13T09:20:34Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T06:58:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you ready to make a significant impact in the world of payments and merchant services? Join JPMorganChase as a Payments Governance Client Ops Analyst and be part of a dynamic team within the Chase Global Card Operations organization. This is your opportunity to contribute to meaningful projects that shape the future of Payments Governance. You’ll grow, learn, and lead in an environment that values creativity and collaboration.\nAs a Payments Governance Client Ops Analyst on the Third-Party Payment Processing Governance team, you will play a pivotal role in advancing our mission and driving results. You will be part of a team that thrives on collaboration, innovation, and excellence. Your contributions will be vital to our firm and the wider community as we strive to make a positive impact in a culture that values diversity, inclusion, and professional growth. This position is responsible for collating, reporting, and reconciling large datasets for Merchant Services third-party processors. You will develop and maintain data solutions that support reporting, analytics, and business intelligence using Merchant Services internal systems. You must be able to monitor and analyze performance data in real time and cumulatively, and make recommendations to support successful outcomes.\nJob Responsibilities\nRemain current on card network requirements associated with payments products, including sub-merchant due diligence, fraud, and chargebacks.\nLeverage tools such as Snowflake, Python, Tableau, Alteryx, PeopleSoft, Power Apps, and UiPath to research large volumes of processing data and create Merchant Services third-party processor performance metrics.\nPerform ongoing transactional data monitoring to identify changes in activity, trends, and anomalies.\nCollaborate with Payments Governance reviewers/facilitators to understand processes and identify and address pain points in data analytics and reporting.\nEnsure accurate and timely information is provided throughout the assessment process.\nIdentify, research, report, and/or escalate potential risks proactively identified through data analysis.\nCommunicate professionally-verbally and in writing-with relevant stakeholders.\nReview, analyze, recommend, and implement best-in-class process improvements related to third-party oversight, reviews, systemic solutions, and evaluations.\nMaintain system access profiles, data-specific standard operating procedures, and process flows.\nDesign, develop, and maintain Tableau dashboards and leadership reporting metrics.\nMaintain the integrity of the Payments Governance database/SharePoint site/repository, including tracking activity, cataloging documentation, maintaining request status, and safeguarding confidential files.\nRequired qualifications, capabilities and skills\nStrong investigative mindset and passion for analytical research; eager to learn new databases and adapt to change.\nAbility to develop and maintain efficient workflows in Alteryx to reduce manual intervention.\nStrong proficiency in SQL and Excel for data analysis and reporting.\nAdvanced skills in PowerPoint, with the ability to develop high-quality presentations, charts, and analytics.\nDemonstrated experience analyzing large volumes of data from raw sources.\nStrong interpersonal, written, and verbal communication skills, with the ability to present to and influence executive audiences.\nDemonstrated ability to monitor and analyze performance data in real time and cumulatively, and make appropriate recommendations.\nSound judgment and flexibility to pivot quickly and solve problems effectively.\nCommitment to a productive and healthy culture that values integrity, respect, excellence, and innovation.\nAbility to ensure high-quality downstream user experience, appropriately secure data, and adopt best practices.\nPreferred qualifications, capabilities, and skills\n2 years of experience in Merchant Services data analysis (e.g., PeopleSoft, Snowflake, Tableau, Alteryx, UiPath, Power Apps).\nExperience with analytical and statistical packages/databases (e.g., SAS, SQL, Python, or equivalent).\nStrong interest in financial compliance, risk, quality, operations, and regulations.\nStrong interpersonal skills with a client-focused mindset.\nExtremely analytical, with superior communication skills (written and verbal).\nGeneral knowledge of Chase-approved workflow management systems such as Pega, Navigator, JIRA, and MyMFT.","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-13T10:17:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/jpmorganchase-client-operations-analyst","json_url":"https://alion.io/job/jpmorganchase-client-operations-analyst.json","meta":{"generated_at":"2026-10-14T09:05:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-client-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-client-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-client-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-client-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-client-operations-analyst"}]}