{"id":3010100,"url":"https://alion.io/job/jpmorganchase-client-operations-associate-ii","title":"Client Operations Associate II","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":954,"ghost_share":0.006,"stale_share":0.526,"repost_share":0.061,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1986},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T14:57:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T00:38:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"You have experience in customer service operations with a focus on transaction processing and issue resolution. You also have the ability to support the implementation of strategic plans and process improvements in a client operations environment. This is the team for you.\nAs a Client Operations Associate II within the Client Service Delivery team at JPMorganChase, you will play a crucial role in enhancing the client experience in one of the world's most innovative banks. You will support a team dedicated to providing exceptional service and operational excellence, ensuring that our clients' needs are met with efficiency and care. We value a team culture that fosters collaboration, innovation, and personal growth, and we are committed to making a positive impact on both our clients and the wider community. Join us in a role that offers the opportunity to support, innovate, and grow.\nJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers a unique opportunity to enhance your leadership skills while driving impactful solutions for our clients. As part of our team, you'll experience career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey. Discover the benefits of joining a team that prioritizes both client and employee satisfaction.\nJob responsibilities\nAssist in the daily operations of the client service center, ensuring efficient transaction processing and prompt resolution of client inquiries and issues. \nSupport the implementation of strategic plans to enhance service delivery, utilizing automation technologies and continuous improvement methodologies to optimize operational efficiency. \nCoordinate with various departments to ensure seamless client onboarding and support across different products and platforms. \nApply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage. \nParticipate in regular team meetings to communicate performance objectives, receive training, and contribute to a culture of collaboration and innovation. \nRequired qualifications, capabilities, and skills\nExperience in customer service operations, with a focus on transaction processing and issue resolution. \nAbility to support the implementation of strategic plans and process improvements in a client operations environment. \nSelf-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail. \nAbility to work effectively within a team, with experience in setting performance objectives, receiving training, and contributing to a culture of collaboration and innovation. \nStrong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and for delivering an excellent customer experience. \nPreferred qualifications, capabilities, and skills\nBS/BA degree or equivalent military experience preferred, with experience in a financial services or banking environment. \nDeveloping ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. \nDeveloping experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.","description_format":"text","description_chars":3630,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-21T15:04:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3,429 · green card filings: 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