{"id":3470354,"url":"https://alion.io/job/jpmorganchase-client-service-associate-12","title":"Client Service Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":1160,"ghost_share":0.011,"stale_share":0.553,"repost_share":0.058,"time_to_fill_p50_days":12,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:22:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-31T05:34:54Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Make a direct impact on client experience by owning service delivery for an assigned portfolio. You will build trusted relationships, solve complex issues, and coordinate across internal partners to remove friction. If you thrive in a fast-paced environment, communicate with clarity, and enjoy turning problems into better processes, this role offers meaningful growth. Join a team that values curiosity, accountability, and collaboration.\nAs a Client Service Associate in the Client Service team, you will serve as the primary point of contact for an assigned portfolio of clients. You will deliver responsive day-to-day support across transactional activity and treasury-related solutions, partnering with internal stakeholders to resolve issues and improve outcomes. You will also identify themes, strengthen processes, and help protect clients and the firm through disciplined risk awareness.\nJob responsibilities\nServe as the primary point of contact for an assigned portfolio, managing client inquiries through resolution.\nBuild and maintain strong client relationships through proactive outreach, follow-ups, and clear expectation-setting.\nCoordinate with internal partners to research issues, align on next steps, and deliver timely solutions.\nResolve complex service requests by investigating root causes, escalating when needed, and tracking outcomes.\nCommunicate professionally via email, phone, and in person, adapting your style to the situation and audience.\nMonitor recurring themes and recommend service enhancements that improve client experience and operational efficiency.\nApply policy and procedure requirements consistently when handling client requests and sensitive activities.\nDevelop and maintain an understanding of each client’s organization, priorities, and operating model to better support their needs.\nProduce and use basic metrics and reporting to support portfolio management and service quality.\nContribute to process improvement initiatives and help implement changes within your area of responsibility.\nSupport a collaborative team environment by sharing knowledge and, as appropriate, mentoring others.\nRequired qualifications, capabilities and skills\nDemonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with attention to detail.\nStrong verbal and written communication skills, with the ability to communicate clearly and concisely.\nStrong relationship-building and stakeholder management skills, including the ability to establish credibility with senior partners.\nAbility to identify issues, investigate root causes, and drive problems to resolution using a structured approach.\nAbility to use data to create basic metrics and reporting for service performance and portfolio insights.\nProficiency in Microsoft Office tools (Excel, PowerPoint, Word).\nAbility to work independently while also collaborating effectively within a team environment.\nPreferred qualifications, capabilities and skills\nBachelor’s degree or equivalent experience.\nExperience supporting complex transactional accounts and treasury-related products. 3 years of experience in customer service, operations, treasury-related support, sales support, or portfolio servicing, preferably within financial services.\nExperience partnering across multiple functions (for example, product, operations, and sales support) to deliver client outcomes.\nExperience contributing to continuous improvement initiatives (process, controls, or service quality).\nExperience supporting high-profile or high-complexity client relationships.\nExperience coaching or mentoring peers in a team setting.\nDeveloping experience using AI-powered analytics, workflow automation, or intelligent process tools to drive 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