{"id":2521950,"url":"https://alion.io/job/jpmorganchase-client-service-associate-apac-access-support-payments","title":"Client Service Associate - APAC Access Support (Payments)","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":1162,"ghost_share":0.013,"stale_share":0.555,"repost_share":0.058,"time_to_fill_p50_days":12,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":123000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"Alteryx","optional":true},{"name":"Tableau","optional":true},{"name":"UiPath","optional":true}],"status":"live","first_seen_at":"2026-10-14T08:45:23Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-02T12:07:36Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Join the Payments APAC Access Support team and help clients resolve payments issues with speed and confidence. You will own complex cases end-to-end and work closely with operations, product, and technology teams to drive lasting fixes. This role offers clear leadership runway for an Associate who can influence, coach others, and take on broader responsibility over time.\nAs a Client Service Associate in the APAC Access Support team, you will lead investigations for payments platform and transaction issues from triage to closure, with strong documentation and controls. You will coordinate across partner teams to resolve escalations, reduce repeat issues, and improve service performance using approved digital and AI-enabled tools. You will also support team capability through coaching, prioritisation support during peak periods, and taking on stretch responsibilities as part of leadership development.\nJob responsibilities\nSupport clients and internal teams on payments platform and transaction issues, owning complex cases end-to-end.\nTroubleshoot issues across access, entitlements, configuration, connectivity, and file transmission, driving timely resolution.\nCoordinate cross-team escalations and dependencies, providing clear updates and managing client expectations.\nMaintain audit-ready evidence and case notes, applying strong risk and control discipline in daily work.\nIdentify recurring issues and drive root-cause fixes that reduce repeat breaks and manual effort.\nSupport process and technology changes, including user testing and readiness activities when needed.\nUse approved digital, automation, and AI-enabled tools to improve investigations, reporting, and workflows.\nCoach newer colleagues and support cross-training by sharing technical knowledge and best practices.\nTake on stretch assignments and delegated senior responsibilities to build readiness for future people leadership.\nRequired qualifications, capabilities, and skills\nBachelor’s degree or equivalent.\nMinimum 5 years of experience in payments client service, operations support, product support, or service desk roles in financial services.\nStrong understanding of payments products and end-to-end operating flows.\nStrong client-first mindset, with experience handling escalations and managing expectations professionally.\nStrong stakeholder management skills, able to influence across teams and drive closure without formal authority.\nStrong ownership and judgement, able to prioritise competing demands and deliver under pressure.\nStrong analytical problem-solving skills, including structured root-cause analysis.\nStrong digital skills, with confidence adopting new tools; familiarity with AI-enabled tools is expected.\nDemonstrated leadership potential and ability to coach junior team members, aspire to take on leadership responsibilities \nProficiency in Microsoft Office, including Excel, Word, and Outlook.\nPreferred qualifications, capabilities, and skills\nExperience supporting payments platforms, file connectivity, or transaction investigations.\nFamiliarity with tools such as Alteryx, UiPath, or Tableau.\nExperience contributing to process improvement, knowledge management, or change delivery.","description_format":"text","description_chars":3202,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-14T11:18:22Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.558,"p_room":0.45,"age_days":18,"expected_fill_days":12,"reasons":["conf:10","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/jpmorganchase-client-service-associate-apac-access-support-payments","json_url":"https://alion.io/job/jpmorganchase-client-service-associate-apac-access-support-payments.json","meta":{"generated_at":"2026-11-02T14:16:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19668,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-client-service-associate-apac-access-support-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-client-service-associate-apac-access-support-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-client-service-associate-apac-access-support-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-client-service-associate-apac-access-support-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-client-service-associate-apac-access-support-payments"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2521950}},{"tool":"search_jobs","arguments":{"company":"jpmorganchase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2521950},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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