{"id":289390,"url":"https://alion.io/job/jpmorganchase-client-service-associate-ii","title":"Client Service Associate II","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":1160,"ghost_share":0.011,"stale_share":0.553,"repost_share":0.058,"time_to_fill_p50_days":12,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":236},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T11:35:51Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":58},"description":"Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.\nAs a Client Service Delivery Associate II within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.\nJob responsibilities\nDeliver comprehensive client service by troubleshooting issues and protecting against financial and reputational damage. \nFacilitate change management processes, ensuring strategic communications and mitigating stakeholder impact. \nAdvise clients using market product knowledge while maintaining awareness of industry practices. \nOptimize service delivery by implementing process automation initiatives and building strong client relationships. \nMonitor and resolve trade discrepancies, conducting root cause analysis and managing fails effectively. \nRequired qualifications, capabilities and skills\nDemonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.\nAbility to liaise with various departments to ensure compliance with technical standards and organizational policies. \nSkilled in influencing and managing internal stakeholders to drive mutually beneficial outcomes and develop collaborative relationships. \nExpertise in facilitating change management and strategic communication with strong negotiation and communication skills. \nProficiency in digital literacy and the implementation of emerging technologies. \nStrong analytical, technical, and problem-solving skills with keen attention to detail. \nPreferred qualifications, capabilities and skills\nEmerging markets \nCapability to analyze processes and recommend improvements for quality and efficiency. \nSkilled in driving continuous improvement initiatives to enhance client experiences. \nExperience in client-facing roles across multiple business areas and functions. \nStrong analytical, problem-solving, and decision-making skills for effective independent work. \nKnowledge of the securities industry and back-office operations, with the ability to proactively identify areas for improvement.","description_format":"text","description_chars":2812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-05T14:15:05Z"},{"event":"reopen","at":"2026-09-20T16:22:29Z"},{"event":"close","at":"2026-09-21T08:08:39Z"},{"event":"reopen","at":"2026-09-21T17:09:00Z"},{"event":"close","at":"2026-09-21T23:18:07Z"},{"event":"reopen","at":"2026-09-22T03:16:21Z"},{"event":"close","at":"2026-09-22T15:06:28Z"},{"event":"reopen","at":"2026-10-29T14:13:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3,429 · green card filings: 933","filings_12m":3429,"filings_prev_12m":3601,"green_card_filings_12m":933,"median_offered_wage_usd":160366,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.159,"p_room":0.28,"age_days":58,"expected_fill_days":12,"reasons":["conf:0","repost:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/jpmorganchase-client-service-associate-ii","json_url":"https://alion.io/job/jpmorganchase-client-service-associate-ii.json","meta":{"generated_at":"2026-10-31T12:03:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-client-service-associate-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-client-service-associate-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-client-service-associate-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-client-service-associate-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-client-service-associate-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":289390}},{"tool":"search_jobs","arguments":{"company":"jpmorganchase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":289390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}