{"id":1152064,"url":"https://alion.io/job/jpmorganchase-client-service-manager-associate","title":"Client Service Manager - Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":464,"ghost_share":0.009,"stale_share":0.084,"repost_share":0.127,"time_to_fill_p50_days":10,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3643},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T17:30:26Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-13T00:11:23Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager - Associate in Securities Services, you will support and work on initiatives to help drive client satisfaction.\nAs a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services.\nJob responsibilities\nSupport the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM.\nProvide guidance to junior team members.\nOwn timely inquiry responses across all products and manage escalations.\nSupport governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings.\nFully utilize proprietary CRM tools to capture relationship feedback, help generate call reports, and track actions to closure.\nPrepare for periodic client relationship reviews.\nEnsure accurate billing and timely payments.\nPrioritize and help bring global initiatives and ad-hoc projects to closure.\nCoordinate client training on proprietary JPM technology.\nEnsure compliance with company policies and procedures.\nRequired qualifications, capabilities, and skills\nBachelor’s degree.\nAt least three to five years of experience working at a financial services organization focused on servicing institutional clients.\nKnowledge of Global Custody and/or Traditional, Hedge, Private Fund Services or the ability to quickly learn.\nTeam player and ability to collaborate and share ideas.\nClient satisfaction driven with client facing skills.\nStrong presentation and communication skills.\nStrong follow-up skills and ability to drive items to closure.\nAbility to prioritize, multi-task, and work well with minimal supervision.\nPreferred qualifications, capabilities, and skills\nWorks well in evolving environment.\nDrive for continuous 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