{"id":2224263,"url":"https://alion.io/job/jpmorganchase-content-design-associate","title":"Content Design Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":464,"ghost_share":0.009,"stale_share":0.084,"repost_share":0.127,"time_to_fill_p50_days":10,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Design","role_family":"Design","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shift-Left","optional":false},{"name":"Shift-Left Security","optional":false}],"status":"live","first_seen_at":"2026-10-08T19:57:15Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T20:25:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Key Responsibilities\nParticipate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.\nCapture requirements, confirm target personas, and translate product updates into employee-first content opportunities.\nSupport ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).\nMaintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).\nMonitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.\nAssist in identifying knowledge gaps and “shift-left” opportunities using employee feedback and available service/ticket themes.\nSupport lightweight research activities and journey mapping aligned to product roadmaps.\nConsolidate employee pain points and escalate recurring themes and risks to senior team members.\nApply content standards (style, voice, tone, templates) and perform QA checks before publication in Ask JPMC Portal.\nCoordinate and flag items requiring formal approval to designated approvers.\nPrepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.\nRequired Qualifications\nBachelor’s degree or equivalent practical experience.\n1-3 years of relevant experience in content strategy, technical writing, knowledge management, communications, UX content, or a related role.\nDemonstrated ability to write and edit clear, structured content for self-service audiences.\nStrong organizational skills with the ability to manage multiple tasks, timelines, and stakeholders.\nAbility to interpret basic performance indicators (e.g., views, helpfulness, ratings) and summarize insights.\nStrong collaboration skills and comfort working with cross-functional teams (e.g., product, support, operations).\nPreferred Qualifications\nExperience supporting self-help/knowledge base content (e.g., internal help hubs, employee portals, Ask JPMC or similar platforms).\nFamiliarity with content standards, governance, QA workflows, and accessibility/readability best practices.\nExposure to user research methods (interviews, surveys, journey mapping) and synthesizing qualitative feedback.\nExperience contributing to content calendars and channel-based communications plans.\nComfort with presentations and stakeholder-facing updates.\nCompetencies / Success Factors\nEmployee-first mindset; strong attention to clarity and usability.\nAnalytical curiosity and willingness to learn tools/metrics and apply insights.\nReliable execution, follow-through, and continuous improvement orientation.","description_format":"text","description_chars":2686,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-10T14:27:56Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.713,"p_room":1,"age_days":3,"expected_fill_days":10,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/jpmorganchase-content-design-associate","json_url":"https://alion.io/job/jpmorganchase-content-design-associate.json","meta":{"generated_at":"2026-10-12T21:21:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-content-design-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-content-design-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-content-design-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-content-design-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-content-design-associate"}]}