{"id":3116184,"url":"https://alion.io/job/jpmorganchase-customer-service-advisor","title":"Customer Service Advisor","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":1107,"ghost_share":0.02,"stale_share":0.578,"repost_share":0.051,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T08:44:28Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-04T23:18:03Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023 and 2024, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!\nAt Chase, our customers rely on us for their financial needs. As a Customer Service Specialist in our Daily Banking Team, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.\nJob responsibilities\nProvide friendly, caring, and efficient service to our valued customers.\nResolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.\nWork alongside teammates to elevate customer service and refine our processes.\nEducate and assist customers with our digital app, as well as new product and service launches.\nAct as an escalation point for customers who need our help in more challenging moments.\nRequired qualifications, capabilities and skills\nCustomer-Centric: A genuine passion for helping customers.\nExperience: Proven experience in a fast-paced customer experience environment.\nCommunication: Strong verbal and written communication skills, be an active listener.\nSolution-Oriented: Ability to understand customer needs and find effective solutions.\nGrowth Mindset: A passion for learning and personal development.\nTeam Player: Ability to work collaboratively and advocate for customer service and the brand.\nPreferred qualifications, capabilities and skills\nCustomer service experience in financial services, banking, or a contact centre environment\nWhat We Offer:\nWorking Hours: 35 hours per week over 4 days/1 full weekend in 6 required , with a blend of office and home working after probation.\nShifts: A range of shift patterns between 8 am to 9 pm Monday to Friday and 8 am to 6 pm Saturday and Sunday, 365 days a year\n#ICBCareer 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