{"id":3010098,"url":"https://alion.io/job/jpmorganchase-customer-success-associate-3","title":"Customer Success Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":1162,"ghost_share":0.013,"stale_share":0.555,"repost_share":0.058,"time_to_fill_p50_days":12,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T18:23:21Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-02T09:18:37Z","board_verified":false,"closed_at":"2026-11-02T09:18:37Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Make a meaningful impact by helping safeguard the financial system and supporting strong client outcomes. In this role, you will help deliver timely, accurate investor due diligence through well-controlled onboarding and periodic reviews. You will partner across functions to improve processes, reporting, and service delivery. If you thrive in a detail-focused environment where quality and accountability matter, this role offers strong learning and growth.\nAs a Customer Success Associate in the Alternative Funds Transfer Agency team, you will support investor onboarding and periodic review activities by reviewing and maintaining anti-money laundering and counter-terrorist financing (AML/CTF) documentation in line with regulatory requirements and internal policies. You will help identify potential financial crime and reputational risks by applying screening, monitoring, and quality controls. You will also contribute to a strong service experience through clear communication, reporting, and continuous improvement.\nJob responsibilities\nPerform onboarding and periodic refresh reviews of investor accounts, ensuring required AML/CTF documentation is complete, accurate, and current\nReview and validate know your customer (KYC) files, including quality checks, peer review feedback, and timely escalation of identified gaps\nIdentify potential money laundering and reputational risks through transaction monitoring and screening (politically exposed persons, sanctions, and adverse media)\nPrepare management information and client reporting, including tracking service level agreements and key performance indicators\nSupport client and compliance-led due diligences, audits, and regulatory reviews, including sampling, evidence gathering, and procedure updates\nRespond to investor and client queries with a focus on clear communication, timely turnaround, and strong service quality\nAssess procedures and controls to identify operational inefficiencies and recommend practical, well-controlled improvements\nMaintain and follow documented AML/CTF and financial crime procedures, applying consistent standards across relevant jurisdictions\nMonitor relevant legislative and regulatory developments that may impact transfer agency operations and coordinate with local compliance partners as needed\nReview and support changes to service offerings or client requests, acting as an escalation point for internal partners and clients when appropriate\nRequired qualifications, capabilities and skills\nExperience in anti-money laundering and counter-terrorist financing (AML/CTF) activities within financial services\nExperience supporting investor onboarding and periodic review processes, including document-based due diligence\nWorking knowledge of relevant AML and sanctions regulations and frameworks (e.g., Bank Secrecy Act, USA PATRIOT Act, FinCEN guidance, OFAC sanctions, Cayman Islands AML framework, FATCA/CRS)\nStrong analytical skills with attention to detail and an ability to identify, document, and escalate risk issues appropriately\nStrong written and verbal communication skills, with the ability to explain requirements clearly to partners and clients\nStrong time management skills with the ability to prioritize multiple tasks and deliver within agreed turnaround times\nProven ability to build effective working relationships across teams and coordinate delivery across functions\nPreferred qualifications, capabilities and skills\nExperience supporting transfer agency operations and/or fund services-related investor due diligence\nExperience preparing recurring operational reporting and metrics for stakeholders and clients\nDeveloping experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.","description_format":"text","description_chars":3835,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-21T15:04:56Z"},{"event":"close","at":"2026-11-02T09:18:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3,429 · green card filings: 933","filings_12m":3429,"filings_prev_12m":3601,"green_card_filings_12m":933,"median_offered_wage_usd":160366,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/jpmorganchase-customer-success-associate-3","json_url":"https://alion.io/job/jpmorganchase-customer-success-associate-3.json","meta":{"generated_at":"2026-11-02T09:35:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-customer-success-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-customer-success-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-customer-success-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-customer-success-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-customer-success-associate-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3010098}},{"tool":"search_jobs","arguments":{"company":"jpmorganchase.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3010098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}