Delivery Manager - JP Morgan Personal Investing

Delivery Manager

About the role: We’re seeking a Delivery Manager who will lead complex, multi-team programs within JP Morgan Personal Investing from strategy through to benefit realisation. You will own the delivery plan, orchestrate cross-functional execution, and remove impediments. Beyond status and tracking, you will drive decisions, align stakeholders on outcomes, manage trade-offs, and course-correct rapidly to land scope, schedule, budget, and benefits. This is a hands-on role for someone that wants to learn and operate quickly.

Key responsibilities

• Outcome ownership and program leadership
  • Translate business strategy into clear delivery outcomes, success measures, and incremental value milestones.
  • Establish the integrated delivery plan and critical path; own execution to outcomes across multiple squads and vendors.
  • Make and drive trade-off decisions in partnership with Product/Tech/Business; ensure accountability and momentum.
• Execution management
  • Run tight delivery cadences (standups, dependency meetings, PI planning, exec touchpoints) that surface issues early and resolve them fast.
  • Proactively identify and deconflict cross-team dependencies; escalate with data and recommended options.
  • Remove impediments across technology, process, and organisational boundaries; secure resources and decisions quickly.
• Risk, issue, and change control
  • Maintain a forward-looking risk posture; implement leading indicators and trigger conditions for early intervention.
  • Drive structured change control for scope/schedule/cost; quantify impacts and secure approvals.
  • Implement recovery plans and stabilisation playbooks for at-risk workstreams.
• Stakeholder alignment and communication
  • Build a shared narrative for executives and teams; tailor updates to decision-quality information.
  • Facilitate design decisions and governance forums; document decisions, actions, and follow-through to closure.
  • Manage expectations with business owners; align on value, timelines, and readiness.
• Financial stewardship and benefit realisation
  • Own forecasts, burn, and benefits tracking; drive variance remediation by adopting corrective action and validate post-launch benefits
• Delivery methods, tooling, and data quality
  • Apply pragmatic delivery methods (Agile, hybrid, or staged) suited to the work and risk profile.
  • Set and enforce data quality standards to ensure trustworthy reporting and decisioning.
  • Partner with engineering for build readiness, release planning, non-functional testing, and operational acceptance.
• Change management and readiness
  • Coordinate end-to-end readiness: process changes, comms, training, and support models.
  • Drive adoption metrics post-go-live; lead transition to steady state.

Qualifications

• 7-10+ years leading complex, cross-functional technology and business initiatives; proven delivery of multi-team programs with significant integration and risk.
• Demonstrated ability to make data-driven trade-offs and land outcomes under ambiguity and time pressure.
• Strong command of Agile at scale and hybrid planning; experience with complex planning, dependency management, and release orchestration.
• Proficiency with Jira/Confluence a must, knowledge of other PPM platforms a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
• Excellent facilitation and executive communication skills; comfortable influencing at senior levels and across vendors.
• Solid financial management experience: forecasting, capitalisation, burn/variance analysis, benefits realisation.
• Sufficient technical fluency to partner effectively with architects and engineering leads on solution approach, risks, and cutover planning.

What success looks like

• Predictable delivery of milestones on or ahead of plan, with transparent management of trade-offs.
• Measurable benefit realisation against defined OKRs/benefits; accelerated time-to-value through incremental releases.
• Reduction in critical delivery risks and faster time-to-resolution of issues and dependencies.
• High stakeholder confidence reflected in clear, action-oriented communications and decisive governance.

Role competencies

• Bias to action: Converts signals into decisions and progress.
• Systems thinking: Anticipates cross-stream impacts; designs resilient plans.
• Negotiation and influence: Aligns diverse stakeholders and vendors behind a single plan of record.
• Analytical rigour: Uses metrics and leading indicators to steer delivery, not just report it.
• Change leadership: Drives adoption and operational readiness, not just technical release.