{"id":780751,"url":"https://alion.io/job/jpmorganchase-experience-design-senior-associate-15","title":"Experience Design, Senior Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":546,"ghost_share":0.013,"stale_share":0.136,"repost_share":0.114,"time_to_fill_p50_days":8,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":137000,"max_usd":254000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":503},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false},{"name":"Sketch","optional":false}],"status":"closed","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-29T14:26:20Z","board_verified":false,"closed_at":"2026-09-29T14:26:20Z","days_open":19,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":19},"description":"Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.\nAs an Experience Design Senior Associate in Credit Card CX, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.\nJob responsibilities\nDesign and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices\nApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction\nConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making\nCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users\nOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings\nAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking\nRequired qualifications, capabilities, and skills\n3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services\nProven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)\nDemonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels\nPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-making\nProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences\nPreferred qualifications, capabilities, and skills\nInterest in developing design systems with clear and scalable guidelines and rules \nComfort in having difficult design discussions, listening to opposing opinions, communicating your own rationale, and working to find the best creative solutions. \nPreference for showing over telling; 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