Finance & Business Management-Associate

Join a dynamic, digital environment supporting our growing Payments business. Payments Operations delivers secure, accurate, high-quality payment solutions to clients operating globally across over 120 currencies and over $11T payments processed daily on average. It’s an exciting time to be in payments, with continuous innovation in products and technology-and you’ll help leaders run the business with discipline, clarity, and a strong governance mindset.

As a Finance & Business Management (F&BM) Associate Business Manager in Payments Operations, you will support the Head of Payments Operations and business leaders as a trusted advisor. You’ll own key aspects of business governance, communications, strategy, and day-to-day business hygiene-preparing leadership forums, consolidating content for business reviews, and championing controls and operational efficiency. This is a highly visible role that requires outstanding communication skills, project management discipline, a strategic mindset, and a process-oriented approach.

Job Responsibilities

• Oversee and support business governance for the Head of Payments Operations, including leadership and extended leadership meetings, business management meetings, and Monthly Business Reviews (MBRs)
• Drive preparation and content creation for leadership offsites and global town halls in partnership with leadership, corporate communications, and business owners
• Own and maintain key organizational documents, such as organization Fact Packs and MD Induction Packs used to support Payments Operations leaders
• Partner with business leads to consolidate content for Monthly Business Reviews shared with the Co-Heads of Payments
• Provide governance on business strategy across a cross-functional global team, including quarterly automation-benefit reviews, business-lead support, and dashboard development and maintenance
• Drive controls and operational efficiency best practices, championing adoption of applications, technology, and AI/ML solutions across the organization
• Manage content consolidation and messaging to the organization and key stakeholders through channels such as a monthly newsletter, intranet site, and Teams channels
• Support business hygiene activities, including asset decommissioning, system access management, organization-wide tool implementation, and headcount reporting

Required Qualifications, Capabilities, and Skills

• Experience in Business Management, Operations, Project Management, and/or Business Strategy
• Strong multitasking, organizational skills, and attention to detail, with ability to deliver time-sensitive tasks in a high-pressure environment
• Strong technical, analytical, and problem-solving skills, including proficiency in Excel and PowerPoint
• Excellent written and oral communication skills, with ability to leverage data to influence decisions
• Ability to build and maintain partnerships with internal teams across disciplines in a matrixed environment
• Ability to lead project work with a governance and control mindset
• Proven ability to adapt and learn quickly in a fast-paced environment while challenging and improving the status quo

Preferred Qualifications, Capabilities, and Skills

• Familiarity with collaboration and communication tools (e.g., Symphony, Microsoft Teams)
• Experience with knowledge-management and documentation platforms (e.g., SharePoint, Confluence, Microsoft Teams)
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau)
• Experience with data preparation and query tools (e.g., Alteryx, SQL, Python)
• Understanding of Payments Industry and processes