{"id":4188158,"url":"https://alion.io/job/jpmorganchase-global-banking-payments-client-onboarding-implementation-manager-associate","title":"Global Banking - Payments Client Onboarding (Implementation Manager) Associate","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":1016,"ghost_share":0.009,"stale_share":0.628,"repost_share":0.048,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Alteryx","optional":true},{"name":"Python","optional":true},{"name":"UiPath","optional":true}],"status":"live","first_seen_at":"2026-11-11T09:49:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T00:00:39Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Help clients bring payments services into their business smoothly. You will lead onboarding from planning through go-live, understand client needs, and coordinate the people and processes needed to deliver. This role combines client relationship management, project coordination, and operational problem-solving, with exposure to global clients and a range of payments products.\nAs a Client Onboarding Associate in the Payments team, you will manage the end-to-end onboarding process for new payments services. You will gather and document client requirements, agree on plans and timelines, and coordinate delivery across business, product, operations, legal, and other teams. You will track progress, resolve process and operational issues, and help ensure clients are ready to use the service at go-live.\nJob responsibilities\nManage client onboarding from initial planning through to go-live, coordinating activities and tracking milestones.\nMeet with clients to understand their business needs and document onboarding requirements.\nDevelop onboarding plans with clear actions, owners, timelines, and dependencies.\nCoordinate with product, operations, legal, and other teams to complete onboarding activities.\nKeep clients and internal partners informed of progress, outstanding actions, and changes to timelines.\nIdentify delays, process gaps, and operational issues, then work with the right teams to resolve them.\nCoordinate client testing and readiness activities before go-live.\nManage multiple onboarding projects and prioritise work to meet agreed timelines.\nIdentify opportunities to simplify onboarding processes and improve the client experience.\nRequired qualifications, capabilities, and skills\nBachelor's Degree\nMinimum 3 years of experience in technical project management\nExperience gathering client or business requirements and coordinating work through to completion.\nStrong organisation and project coordination skills, including tracking actions, owners, and deadlines.\nClear communication skills, with the ability to build client relationships and work effectively across teams.\nStrong problem-solving skills and the ability to manage changing priorities.\nSelf-directed, detail-focused, and committed to delivering a positive client experience.\nPreferred qualifications, capabilities, and skills\nExperience in payments, transaction banking, financial technology, or merchant acquiring.\nFamiliarity with payments technology, file transfer, or data connectivity, including application programming interfaces, Secure File Transfer Protocol, ISO 20022, or SWIFT.\nExperience with enterprise resource planning or treasury management systems such as SAP, Oracle, or Kyriba.\nFamiliarity with automation or data tools such as Alteryx, UiPath, or Python.\nProject management or information technology service management certification.","description_format":"text","description_chars":2845,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-12T18:49:37Z"}],"visa":[{"country":"SG","licensed_sponsor":false,"adverts_offering_sponsorship_24m":2,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 2 of its adverts here in 24 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