Global Security - Business Analysis & Reporting Specialist

The Business Analysis & Reporting Specialist is responsible for supporting Global Security Investigations.

As a Business Analysis & Reporting Specialist within our team, you will be tasked with reviewing account activity, analyzing and identifying pertinent information, and documenting it thoroughly in a MS Windows application database for further investigation. This role requires strict adherence to banking regulations, policies, and procedures, as well as tight timelines. You will also handle a high volume of incoming telephone calls from account holders, law enforcement, and internal business lines regarding the reporting of suspicious or fraudulent activity. Additionally, you will be responsible for isolating suspicious transactions by date, time, and location, and then retrieving the identified surveillance footage.

Job Responsibilities

• Review account activity, analyzing and identifying information and thoroughly documenting in a MS Windows application database for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines.

• Answer a high volume of incoming telephone calls from account holders, law enforcement, and internal lines of business regarding the reporting of suspicious or fraudulent activity.

• Isolate suspicious transaction by date, time and location and then perform the retrieval of the identified surveillance footage

Required qualifications, capabilities, and skills

• C2+ years of relevant experience

• Excellent decision making, sound judgment & analytical skills

• Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.

• Attention to detail, able to ask probing questions and tactfully address discrepancies

• Ability to work in a fast paced phone environment and adhere to strict timelines

• Intermediate PC skills & keyboard / typing

• Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Broad knowledge of call center activities, banking products, bank fraud, fraud claims processing, banking system platforms, retrieval of security surveillance photos, and Microsoft Office software

• Demonstrate refined writing skills, excellent verbal skills, sound reasoning skills and a positive team-player

• Prior customer service experience beneficial

• Prior Fraud prevention or detection experience a plus

• Continuing education in Business / Communications / Criminal Justice preferred

• Bilingual (English/Spanish) beneficial