Human Resources - Executive Assistant

Human Resources (HR) is pivotal in enhancing the employee experience, shaping the firm's culture, and fostering a diverse and inclusive workforce. As strategic partners to the business, we collaborate with leaders across the firm to hire, develop, and retain top talent, aligning with business objectives. Together, we cultivate a supportive work environment where our people feel a sense of belonging and can make impactful contributions. We offer a suite of products and services that position JPMorgan Chase as an employer of choice and propel our business forward.

As an Executive Assistant in Human Resources, you should possess excellent interpersonal skills, attention to detail, a quality focus, a "can-do" attitude, high energy, and flexibility in a fast-paced, deadline-driven organization. You will thrive in a team environment, professionally represent the manager/group, and deliver flawless work output. Your daily routine includes interactions with various executive-level internal clients across business lines. You will adapt procedures, processes, and techniques to complete assignments aligned with the department's activities and goals.

You confidently make independent decisions when handling administrative tasks. You develop an understanding of what matters to the team you support and actively apply that knowledge to your day-to-day activities. You possess superior communication skills, both written and oral, and are clear, concise, and to the point. Your phone etiquette is excellent, and you demonstrate a sense of ownership by following up when required. You know when to use tact and discretion when dealing with confidential matters.

Job Responsibilities

• Manage and handle complex and detailed calendars, addressing multiple and/or urgent meeting conflicts, and setting up meetings and conference calls, both internally and externally. Handle all associated logistical aspects.
• Operate effectively in a fast-paced, ever-changing environment, managing multiple priorities with a calm, professional, and proactive attitude.
• Answer phones professionally, address issues or redirect as appropriate, and distribute messages in a timely and appropriate manner.
• Coordinate travel arrangements (air, hotel accommodations, and ground transportation); prepare detailed itineraries, required travel visas/documents, and ensure accuracy and timely delivery of plans/tickets to travelers.
• Process invoices and T&E expense claims promptly. Ensure all policies are followed and items are processed within provided guidelines. Act as a subject matter expert for policies and procedures.
• Assist with setting up meetings and preparing, circulating, and tracking meeting agendas, materials, and follow-up actions.
• Maintain key HR activities calendars and schedules, ensuring effective coordination of meetings, events, leadership visits, and critical deadlines.
• Create and format PowerPoint presentations, reports, and other presentation materials as required.
• Support HR projects, communications, events, and other administrative initiatives across Singapore HR.
• Assist with overflow work, special projects, assistant back-up coverage, and day-to-day operational requirements.
• Provide general administrative support for Singapore HR and take on additional responsibilities as required.

Required Qualifications, Capabilities, and Skills

• Bachelors degree or equivalent
• Minimum of 5 years of experience in an Executive Administrative Assistant role within financial institutions.
• Experience in calendar management
• Strong problem-solving ability.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Knowledge of general office procedures (e.g., scheduling, expenses, calendar).
• Effective interpersonal skills.
• Excellent telephone etiquette.
• Superior oral and written communication skills.
• Tact and good judgment in confidential situations and proven experience interacting with senior management.
• Ability to adapt procedures, processes, and techniques to complete assignments.